Customer Service / Technical Support Representative-Remote (Bilingual: French/English)

Concentrix; United States; Remote; USD 30,000 - 45,000; Full time

Job summary

Concentrix is seeking a Bilingual French and English Customer Service / Technical Support Representative. In this role, you will manage customer interactions through calls or the internet, assist customers with their queries, and invest in customer success. Ideal candidates should possess strong service skills and have a background in customer service or sales.

Benefits

Competitive base salary

Performance incentives and bonuses

Paid training

Retirement plan

Health, dental, vision insurance

Employee Assistance Program

Qualifications

• Fluent written and spoken English and French.
• At least six months of customer service or sales experience.
• A quiet, distraction-free home workspace.

Responsibilities

• Manage customer interactions via inbound and outbound calls in English or French.
• Assist customers by answering questions and resolving issues using call flow guides.
• Document and retrieve information in databases.

Skills

Empathy

Integrity

Exceptional service skills

Strong computer navigation skills

Education

High school diploma or GED

Job description

Job Title: Customer Service / Technical Support Representative-Remote (Bilingual: French/English)

Job Description

• Title: Bilingual French and English Advisor
• Roles: Customer Service Advisor II – Bilingual, Sales Advisor II – Bilingual, Technical Support Advisor II – Bilingual

Summary

Concentrix is a global award-winning company known for its culture, diversity, leadership, and innovation. We support top brands worldwide to enhance their operations and better communicate with their customers. As we grow, we seek talented and compassionate agents capable of delivering exceptional experiences.

We are expanding our team of bilingual French and English advisors. This is an excellent opportunity to build a career in customer service, sales, or technical support.

What will you do in this role?

As a bilingual French and English Customer Service / Technical Support Agent at Concentrix, you will:

• Manage customer interactions via inbound, outbound calls, or internet in their preferred language (English or French)
• Assist customers using call flow guides to answer questions and resolve issues
• Follow, document, and retrieve information in databases
• Invest in customer success by offering additional products or services

Who are you?

Your empathy, integrity, knowledge, and compassionate style will add value to each interaction. You should also have:

• Fluent written and spoken English and French
• High school diploma or GED
• At least six months of customer service or sales experience
• A quiet, distraction-free home workspace
• Exceptional service skills
• Strong computer navigation skills; familiarity with iOS, macOS, or similar technology is preferred
• High-speed internet and a smartphone

What’s in it for you?

We invest in our employees' personal and professional growth with continuous development opportunities. Benefits include:

• Competitive base salary
• Performance incentives and bonuses
• Paid training
• Work equipment (discussed with recruiter)
• Retirement plan, health, dental, vision insurance, and Employee Assistance Program

Join us and make a difference!

If you're smiling now and see this as your next career step, apply today and see why over 270,000 people worldwide choose Concentrix as their home.