Customer Service & Tech Support with Security Clearance

TQI Solutions; Santa Rita (MT); On-site; USD 50,000 - 70,000; Full time

Job summary

TQI Solutions is seeking proactive leaders to drive impactful solutions for our clients. We prioritize work-life balance, offer excellent benefits, and provide growth opportunities in maritime operations and training.

Join our dynamic team and make a meaningful impact on mission operations as a Customer Service & Technical Support specialist. Based in Santa Rita, Guam, you will lead integration efforts, deliver installations and training, and ensure seamless user and mission operations while

Qualifications

• 4+ years in IT project management or related IT experience.
• CompTIA Security+ certification required before start date.
• Active U.S. government security clearance required.
• Knowledge of lidar, augmented reality, autonomous systems, and RFID is desirable.
• Broad understanding of technology with strong business awareness and effective communication skills.

Responsibilities

• Lead integration efforts across multiple IT systems and teams.
• Provide broad technical support including installation, consultation, user assistance, troubleshooting, and training.
• Plan and deliver customer support services including installation, consultation, user assistance, troubleshooting, and training; diagnose issues and analyze processes.
• Implement and manage complex systems by integrating hardware and software technologies.
• Maintain clear and complete documentation across information systems.

Skills

IT project management

Communication skills

Security+ certification

Government clearance

Job description

TQI Solutions is seeking proactive and visionary leaders to drive impactful solutions for our clients. We prioritize work-life balance, offer excellent benefits, and provide career growth opportunities. Join our dynamic team and make a meaningful impact on maritime operations and training. TQI Solutions is currently seeking a Customer Service & Technical Support specialist to support our customer. In this role, you will provide broad technical support, lead integration efforts across multiple systems, and ensure seamless user and mission operations. The estimated salary range for this role is $50,000-$70,000 per year. Final compensation is dependent upon the candidate's skills, qualifications, contract-specific guidelines, and geographic location. TQI is committed to pay equity and compliance; we do not request or consider prior salary history when making employment offers. Position Details:

• Full-time, onsite, exempt
• Salary: $50,000-$70,000 (DOE) Responsibilities:
• Serve as a project lead or integration specialist on teams composed of diverse IT disciplines. Work closely with end users, applying strong soft skills to ensure multiple technologies function together effectively
• Plan and deliver customer support services including installation, consultation, user assistance, troubleshooting, and training. Diagnose and resolve technical issues and support analysis of work processes
• Implement and manage complex systems and solutions by integrating a wide range of hardware and software technologies
• Perform administrative and technical procedures on information systems and maintain clear and complete documentation
• Support multiple functional areas including systems design, systems and network administration, programming or analysis, IT support, and IT consulting Requirements:
• Broad understanding of technology paired with strong business awareness and effective communication skills
• Ability to work across multiple functional areas with strong analytical skills, including critical reasoning and statistical analysis
• Minimum of 4 years of IT project management or related IT experience
• CompTIA Security+ certification required, must be obtained prior to start date
• Active U.S. government security clearance required
• Knowledge of emerging technologies such as lidar, augmented reality, autonomous systems, and RFID is desirable Work location is in Santa Rita, Guam This position requires the ability to maintain the required U.S. government security clearance throughout employment. TQI Solutions, Inc. is a Service-Disabled Veteran-Owned Small Business (SDVOSB) with staff located in VA, MD, DC, NC, HI, and CA. We provide Mission and Information Technology Support Services to a wide range of DoD clients. TQI Solutions is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, disability, or veteran status.