Customer Service Tech (Medical)

Hulsing Enterprises; Asheville (NC); On-site; USD 23,000 - 28,000; Full time

Job summary

Reliable Medical Supply Company in Asheville, NC seeks a Customer Service Tech/Delivery Driver to handle warehouse duties, deliveries, and equipment setup. You will ensure accurate packing, proper inventory handling, and safe operation of equipment.

Fluency in Spanish is a plus, with growth opportunities in a friendly team environment. The role requires 1 year of DME logistics experience, knowledge of Brightree/POD systems, and strong customer-facing skills in a fast-paced setting.

Qualifications

• High School Diploma or GED.
• 1 year of DME logistics, warehousing, inventories and delivery systems.
• Experience with Brightree and POD systems.
• Previous delivery experience preferred.

Responsibilities

• Maintain the warehouse and ensure safety compliance with policies.
• Verify packing slips and reconcile with purchase orders.
• Label and store products in correct warehouse locations.
• Assist in equipment repair and delivery of items.
• Maintain delivery/manifest records and submit after shifts.
• Complete Brightree tasks and update the Warehouse Manager.

Skills

Customer service

Technical knowledge

Interpersonal skills

Communication

Education

High School Diploma or GED

Tools

Brightree

POD systems

Job description

Job Details

Job Location: Reliable Medical Supply Company - Asheville, NC 28806, Position Type: Full Time, Salary Range: $17.00 - $20.00 Hourly, Job Category: Customer Service, The Customer Service Tech/Delivery Driver uses sales, service and education skills to ensure safe delivery, setup and proper use of equipment and supplies to clients/patients of the company. They ensure prompt, professional and courteous service at all times, positively representing the company in the community.

Essential Duties and Responsibilities

• Maintain the warehouse including but not limited to the proper disposal, handling, and rotation of all products and supplies. Ensure that the warehouse complies with all general/safety requirements of all governmental agencies and within all company policies/practices
• Ensure the accuracy of all packing slips for product received, ensure product received was ordered and listed on the applicable purchase order. The product will then be received on the applicable purchase order and checked into the Brightree inventory system
• Label and place product in correct warehouse locations
• Assist in the equipment repair process including shipment/delivery of equipment
• Clean and maintain equipment according to manufacturer guidelines and company policies
• Report equipment hazards and/or product incidents as required in accordance with company policy
• Complete all electronic and/or paperwork as required in the delivery of supplies. Information must be turned into Warehouse Manager and/or Customer Service at the end of each shift. Information includes correctly submitting details such as manufacturer name, model number, serial number, lot number and any other specific identifiers needed for proper tracking and billing. Delivery ticket must be signed by the patient and/or designated facility/warehouse person.
• Maintain delivery/manifest records as required
• Perform all Brightree tasks that have been assigned to them.
• Pursue continuing education programs as required to perform job responsibilities in a professional manner
• Comply with all applicable company policies and procedures
• Develop and maintain working knowledge of current DME products and services offered by the company
• Develop and maintain working knowledge of applicable computer and related technology, including POD, inventory tracking and related applications
• All other tasks as assigned by manager or designee.

Competencies

• Customer Service: Establish/Maintain positive customer relations. Manages difficult or emotional customer situations; respond promptly to customer needs; solicits customer feedback to improve service; response to requests for service and assistance; meets commitments
• Technical: demonstrate a working knowledge of all products/services/programs
• Interpersonal Skills: Has positive, team-oriented attitude, seeks the highest degree of accountability; listens to others with empathy and without interruptions; ability to manage interpersonal conflicts among clients, employees and others in a positive and constructive manner
• Communication: Speaks clearly and professionally in positive or negative situations; writes clearly and informatively; listens and gets clarification; read and interpret written information; recognize and direct information to the appropriate associate/individual

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education, Credentials, Certification, and/or Experience

• High School Diploma or GED
• 1 year of DME experience, preferably with experience in DME logistics, warehousing, inventories and point-of-delivery systems, as well as, best-practice business processes for proper maintenance and handling of supplies and equipment
• Experience with logistical (inventory/warehouse) programs, preferably using Brightree and POD systems
• Previous delivery experience strongly desired

Knowledge, Skills, and Abilities

• Strong analytical/decision making skills.
• Strong interpersonal skills
• Strong verbal/written communication skills
• Strong computer/software skills
• Strong organizational skills
• Competent in usage of office equipment
• Work with minimal supervision and make appropriate judgments
• Fluentness in oral/written Spanish a plus

Working Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Majority of time is spent operating vehicles to make deliveries of equipment and supplies, Significant time is also spent within a typical warehouse work environment. From time to time this position may require the employee to work a flexible schedule including but not limited to weekends, evening hours and over 40 hours