Customer Service Team Member

Paycom - ATS; Easthampton (MA); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

River Valley Co-op is seeking a Customer Service Team Member to warmly welcome shoppers in-store and online, process orders, and support the cooperative’s mission. You’ll handle cash and web orders, assist with discounts, and help customers with ownership benefits in a fast-paced environment.

Ideal candidates are friendly, reliable, and able to multitask while maintaining accuracy. The role requires standing for long periods, evenings and weekends, and a commitment to community values and

Qualifications

• Experience serving the public.
• Familiarity with natural foods.
• Accuracy, attention to detail.
• Ability to handle multiple demands.
• Ability to stay calm under pressure.
• Ability to project an outgoing, friendly personality.
• Ability to stand for long periods.
• Regular, predictable attendance.

Responsibilities

• Create and maintain a welcoming atmosphere for shoppers and community members at the store and online.
• Process purchases at registers and the web cart with accuracy, applying discounts and coupons.
• Maintain PLU knowledge and proper product categorization.
• Handle cash and payments with accuracy and integrity.
• Offer carry-out service and ensure safe parking lot operations and cart collection.
• Assist with web cart orders, Buying Club orders, and customer inquiries.
• Provide information about co-op ownership and respond to ownership questions.
• Refer unresolved questions to appropriate team members and participate in ownership drives.

Skills

Customer service experience

Attention to detail

Calm under pressure

Friendly communication

Stand for long periods

Job description

River Valley Co-op Our Mission: River Valley Co-op staff members are all empowered ambassadors for our cooperative’s mission of creating a just marketplace that nourishes the community. Cooperative values and the larger cooperative movement inspire us to work together for a more sustainable and just future. As a team, we work to leverage our grocery retail's economic impact for positive social change in the food system, our environment, and our community. We are committed to social justice and developing our anti-racism and multicultural skills throughout our organization. Our cooperatively-owned business values working together in partnership with our local food producers, other vendors and service providers, community organizations, employees, and our customers to serve our community food needs in ways that sustainably support our mutual needs and aspirations. We prioritize building and sustaining our business operations capacity to generate positive impacts for our employees, business partners, customers, local economy, the common good of our community, and the environment. Our friendly store operations specializing in fresh, local, organically grown, and natural foods, builds community resilience and grows our local economy. We work hard and have fun doing it, act with honesty, kindness, and respect, and strive to improve every day.Position: CUSTOMER SERVICE TEAM MEMBERRequires open availability, including evenings and weekends.Status: Reports to the Customer Service Assistant ManagerPay Level: II, non-exempt.Purpose: Our Customer Service team is responsible for welcoming shoppers into our physical and virtual stores and processing their orders efficiently and accurately. Everyone on the team’s essential contribution is to meet people where they are and do their very best to make every shopper feel welcome and appreciated.ResponsibilitiesCreate and maintain a feeling of welcoming friendliness for all shoppers and community members when they visit our stores.Process shopper purchases at our registers and on the web cart accurately and efficiently, including applying the appropriate discounts, coupons, and tenders.Memorize Produce item Prices Look Up (PLU’s) numbers, and learn the correct physical and financial home department for every product category.Handle payment tenders with accuracy and meet department standards for cash drawer accuracy.Package customer purchases with care, with special attention to the placement of delicate items, food safety, and customer requests.Offer carry-out service to shoppers. When in our parking lot, maintain personal safety through awareness of others and adherence to right-of-way rules, and maintain lot safety through collecting carts and picking up discarded items.Shop customers’ web cart orders efficiently and accurately.Answer external calls promptly and take responsibility for the call until the caller’s needs are met.Accept and process Buying Club orders as needed.Be familiar with Co-op products and policies so that you may answer customer questions. Refer unresolved questions to the appropriate co-worker, doing your best to make sure the customer doesn’t have to repeat themselves.Be familiar with the benefits of co-op ownership, and provide helpful information about it to customers who are not owners, and process owner payments.Participate in ownership drives.Be informed about co-op specials and events, and communicate the details to shoppers.Make effective use of downtime, including bagging for co-workers, stocking and packaging products, maintaining full stock levels in product departments, assisting on service counters, and participating in projects across the store as assigned.Maintain a clean, tidy, and safe work environment.Maintain a cool head under pressure and embrace busy times as a sign of success.ALL STAFF DUTIESAttend and participate in team and store meetings.Perform other tasks assigned by the Customer Service Assistant Manager.Experience serving the public.Familiarity with natural foods.Accuracy, attention to detail.Ability to handle multiple demands.Ability to stay calm under pressure.Ability to project an outgoing, friendly personality.Ability to stand for long periods.Ability to lift 50 lbs.Regular, predictable attendance.Reasonable accommodations may be made to enable individuals with disabilities to perform essential functional job duties.River Valley Co-op is an equal opportunity employer encouraging excellence through diversity.