Customer Service Team Lead - Store Operations & Training

Follett Corporation; Tallahassee (FL); On-site; USD 16,531 - 33,062; Part time

Benefits offered by this job

Drug-free workplace

Job summary

Follett Corporation is seeking a Team Lead Customer Service for a Tallahassee store, working with the Store Manager to coordinate team activities, train staff on company policies, and supervise day-to-day cashier operations and cash handling.

The role also involves being the leader on duty, opening/closing duties, and ensuring a safe, secure, and service-focused store environment while supporting website orders and order processing.

Qualifications

• 1-3 years of relevant experience.
• Associate’s Degree or equivalent preferred.
• Willingness to work a flexible schedule including evenings and weekend hours.
• Able to consistently walk and stand; able to lift 25-50 pounds; ability to move merchandise using proper equipment.
• General Computer Skills

Responsibilities

• Leads the work activities of department team members, PT, and Temporary including: Ensures shelves and other displays are stocked, restocked, and maintained according to company standards.
• Greets and assists customers with inquiries and purchases, utilizing the cash register to process payments and refunds, and resolves escalated customer issues.
• Partners to create and maintain a Hassle Free customer service culture, focused on solutions-based selling and an exceptional customer experience.
• Verifies cashier daily balancing of cash drawers for accuracy while ensuring safe cash handling policies and procedures, including cash, checks, and credit/debit cards.
• Coordinates team members' work activities, including training new employees. Ensures team members understand and follow Corporate and store policies and procedures.
• Receives and verifies orders and completes store reports.
• May be a key holder responsible for opening and/or closing the store.
• Understands and processes website orders, including picking merchandise and shipping orders.
• Maintains neat and clean store and work areas.
• May assist other team members with completing the work of the department.
• Performs other duties as assigned.

Skills

General Computer Skills

Flexible schedule

Education

Associate’s Degree or equivalent

Job description

Follett Corporation is seeking a Team Lead Customer Service for a Tallahassee store, working with the Store Manager to coordinate team activities, train staff on company policies, and supervise day-to-day cashier operations and cash handling.

The role also involves being the leader on duty, opening/closing duties, and ensuring a safe, secure, and service-focused store environment while supporting website orders and order processing.