Customer Service Team Lead - Onsite Sugar Land

ARStrat LLC; Sugar Land (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Comprehensive Health Coverage

Life and Disability Insurance

401(k) Retirement Savings Plan

Paid Time Off (PTO)

Job summary

ARStrat LLC is hiring a Customer Service Team Lead in Sugar Land, Texas. This role focuses on leading a team to support healthcare clients with account services and patient inquiries. Candidates should have 2-5 years in healthcare revenue cycle, proficiency in MS Office, and strong leadership skills. Benefits include comprehensive health coverage and paid time off. Join us to make a meaningful impact in healthcare and advance your career.

Qualifications

• 2–5 years of healthcare revenue cycle experience is required.
• 2+ years in a lead or supervisory role is preferred.
• Proven experience working with multiple systems in a fast-paced setting.

Responsibilities

• Lead and coach a customer service team to meet goals.
• Monitor performance and conduct monthly 1:1s.
• Ensure HIPAA compliance adherence.

Skills

Excellent communication

Leadership

Attention to detail

Healthcare experience

Proficient in MS Office

Education

High school diploma or GED

Additional education

Tools

EPIC

Job description

Job Category: Administrative/Support

Requisition Number: CUSTO002030

• Posted: May 11, 2026
• Full‑Time
• On‑site

Locations

Sugarland, 14141 Southwest FWY, STE 300, Houston, TX 77478‑3493, USA

Do you love solving problems, motivating people, and making a real impact in healthcare? At GetixHealth, we’re not just answering phones — we’re guiding patients, empowering teams, and leading with heart. We’re hiring a Customer Service Team Lead to oversee a high‑performing team that supports our healthcare clients with early‑out account services, patient inquiries, and billing support. If you're a strong communicator, a natural coach, and have experience in healthcare or revenue cycle management, this is your opportunity to lead, grow, and make a difference every day.

Position Responsibilities

• Lead and coach a customer service team to meet quality and productivity goals
• Support staff with system and telephony issues
• Monitor performance and conduct monthly 1:1s
• Resolve and escalate issues that affect operations or client satisfaction
• Ensure HIPAA and compliance adherence
• Partner with internal departments and clients to ensure top‑tier service

Education & Experience

• High school diploma or GED required; additional education is a plus.
• 2–5 years of healthcare revenue cycle experience (required)
• 2+ years in a lead or supervisory role (preferred)
• EPIC experience strongly preferred
• Proven experience working with multiple systems and databases in a fast‑paced setting.
• Excellent communication and leadership skills
• Strong attention to detail and compliance awareness
• Proficient in MS Office

Additional Notes

• Hours: Monday – Friday. Various shifts from 8am‑5pm, 9am‑6pm, 10am‑7pm, 11am‑8pm.
• This is a fast‑paced, high‑volume role where you will handle multiple systems and patient inquiries daily. As a team lead, you will provide support to your team to ensure success and collaborate to improve service delivery.

Why Join Us?

Benefits and Incentives:

• Comprehensive Health Coverage: Group medical, dental, and vision plans available from the first day of the month following 90 days of full‑time employment.
• Life and Disability Insurance: Basic life/AD&D, short‑term, and long‑term disability coverage with options for voluntary life/AD&D.
• 401(k) Retirement Savings Plan: Eligible to participate in the company’s 401(k) plan at the beginning of the first calendar quarter following 6 months of continuous service.
• Paid Time Off (PTO): Accrue Paid Time Off starting on your first day of employment.
• Flexibility in Benefits: The company reserves the right to amend, modify, or terminate any benefits programs as needed.

GetixHealth is an equal employment opportunity employer and participates in E-Verify.