Customer Service Team Lead: Grow, Coach & Elevate

Uline; Waukegan (IL); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Paid holidays

Tuition Assistance

Job summary

Uline is seeking a Customer Service Team Lead at our Kenosha, WI location. You will coach and develop representatives to deliver fast, friendly, and customer-focused service, driving quality interactions across phone and email channels.

Join a team backed by 45+ years of success with strong growth potential, competitive health benefits, and opportunities to advance within a drug-free, on-site work environment.

Qualifications

• High School diploma or equivalent required; Bachelor’s degree preferred.

Responsibilities

• Coach and develop Customer Service Representatives in product knowledge, policies and procedures as well as performance metrics.
• Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.
• Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.
• Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.
• Handle escalated customer issues and provide weekly support for customer interactions.

Skills

Coaching

Leadership

Customer service

Communication

Education

High School Diploma or Equivalent

Bachelor’s degree preferred

Job description

Uline is seeking a Customer Service Team Lead at our Kenosha, WI location. You will coach and develop representatives to deliver fast, friendly, and customer-focused service, driving quality interactions across phone and email channels.

Join a team backed by 45+ years of success with strong growth potential, competitive health benefits, and opportunities to advance within a drug-free, on-site work environment.