Customer Service Dept Manager — Lead Teams to Excellence

Uline; Kenosha (WI); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Complete health insurance coverage and

401(k) with 6% employer match

Bonus programs

Paid holidays and generous PTO

Tuition Assistance Program

Cafe with local restaurant options

On-site fitness center

Job summary

Uline, a family-owned leading distributor of shipping, industrial, and packaging materials, is seeking a Customer Service Department Manager in Kenosha, WI to empower teams and deliver exceptional customer experiences. Responsibilities include training Team Leads, managing daily operations of Customer Service departments, evaluating procedures, reviewing performance reports, and resolving escalated issues.

Requirements include a Bachelor’s degree and 3+ years of customer service management with

Qualifications

• Bachelor’s degree.
• 3+ years of customer service management experience.
• Demonstrated ability to effectively coach and develop a high-performing team.

Responsibilities

• Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.
• Manage the daily activities of various Customer Service departments.
• Evaluate team procedures and identify areas for improvement.
• Review performance reports and suggest ways to increase efficiency.
• Resolve escalated customer issues promptly.

Skills

Team coaching

Customer service mgmt

Education

Bachelor’s degree

Job description

Uline, a family-owned leading distributor of shipping, industrial, and packaging materials, is seeking a Customer Service Department Manager in Kenosha, WI to empower teams and deliver exceptional customer experiences. Responsibilities include training Team Leads, managing daily operations of Customer Service departments, evaluating procedures, reviewing performance reports, and resolving escalated issues.

Requirements include a Bachelor’s degree and 3+ years of customer service management with