Customer Service Team Lead: Escalations & Onboarding

WebTPA; Irving, Northern (TX, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

WebTPA in Irving, Texas, is seeking an Assistant Manager of Customer Service to lead a team of Client Resolution Specialists and Customer Service Representatives. You will oversee day-to-day operations, handle escalations, and partner with HR and Talent Acquisition on hiring and onboarding.

The role requires 2+ years in health insurance and 1+ year of supervisory experience, plus strong communication skills and proficiency with Microsoft Office.

Qualifications

• 2+ years related work experience in the health insurance industry.
• 1+ years direct supervisory/management experience required.
• Related Bachelor’s degree or additional related equivalent work experience.
• Excellent verbal and written communication skills are required.
• Pleasant and professional phone voice.
• Ability to communicate to a variety of audiences to ensure a clear and concise message.
• Able to demonstrate proficiency in Microsoft Office.

Responsibilities

• Directly manage a team of Client Resolution Specialists and/or Customer Service Representatives.
• Handle escalated calls from clients, members and providers; ensure timely resolution.
• Complete special projects.

Skills

Verbal communication

Written communication

Microsoft Office

Education

Bachelor's degree or related equivalent

Job description

WebTPA in Irving, Texas, is seeking an Assistant Manager of Customer Service to lead a team of Client Resolution Specialists and Customer Service Representatives. You will oversee day-to-day operations, handle escalations, and partner with HR and Talent Acquisition on hiring and onboarding.

The role requires 2+ years in health insurance and 1+ year of supervisory experience, plus strong communication skills and proficiency with Microsoft Office.