Customer Service Team Lead — Coaching & Growth

Uline; Gurnee (IL); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% employer match

Bonuses

Paid holidays and PTO

Tuition assistance

On-site amenities

Job summary

Uline is seeking a Customer Service Team Lead at the Kenosha branch to coach and empower representatives, ensuring fast, friendly, customer-focused service. You will drive quality, coaching, and performance reviews while supporting a collaborative team in a fast-paced environment.

The role requires strong communication, at least 3 years in customer service, and 2+ years in a leadership position, with benefits including health insurance and a 401(k) match. On-site, with growth opportunities.

Qualifications

• High School diploma or equivalent required.
• Bachelor’s degree preferred.
• 3+ years of customer service experience.
• 2+ years of leadership / supervisory experience preferred.
• Effective communication skills.

Responsibilities

• Coach and develop Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics.
• Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.
• Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.
• Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.
• Handle escalated customer issues and provide weekly support for customer interactions.

Skills

Customer service

Leadership

Communication

Education

High School diploma or equivalent

Bachelor’s degree preferred

Job description

Uline is seeking a Customer Service Team Lead at the Kenosha branch to coach and empower representatives, ensuring fast, friendly, customer-focused service. You will drive quality, coaching, and performance reviews while supporting a collaborative team in a fast-paced environment.

The role requires strong communication, at least 3 years in customer service, and 2+ years in a leadership position, with benefits including health insurance and a 401(k) match. On-site, with growth opportunities.