Customer Service Team Lead - Call Center Operations

Verida Inc; Villa Rica (GA); On-site; USD 32,000 - 43,000; Full time

Job summary

Verida Inc. in Madison, WI, is seeking a Full Time Admin Support Worker to assist the supervisor in call center operations and ensure smooth daily processes.

The role requires good reading, writing, arithmetic, typing 30 wpm, and the ability to work a flexible schedule including days, nights, holidays and weekends. Responsibilities include monitoring operations, supporting staff, handling shift paperwork, and maintaining a clean, safe work environment.

Qualifications

• Strong reading, writing, and arithmetic skills required.
• Computer literate with the ability to learn customer service software applications.
• Duties require professional verbal and written communication skills
• Ability to type 30 wpm.
• Work requires willingness to work a flexible schedule including days, nights, holidays and weekends.

Responsibilities

• Monitor the operation in accordance with policies and procedures.
• Train and coach team members in conjunction with supervisor.
• Responsible for shift schedule to include, work station assignments/rotations with supervisor.
• Coordinate production startups, shutdowns, and changeovers with supervisor.
• Responsible to meet shift goals.
• Responsible for quality control.
• Make adjustments as necessary during shift to maintain compliance within specifications.
• Operate within standard operating procedures (SOPs).
• Communicate with Supervisor.
• Ensure a clean and safe work environment.
• Complete shift paperwork.
• Assist in assigned department as necessary.
• Other duties as assigned.

Skills

Strong reading writing arithmetic

Typing 30 wpm

Computer literacy

Job description

Verida Inc. in Madison, WI, is seeking a Full Time Admin Support Worker to assist the supervisor in call center operations and ensure smooth daily processes.

The role requires good reading, writing, arithmetic, typing 30 wpm, and the ability to work a flexible schedule including days, nights, holidays and weekends. Responsibilities include monitoring operations, supporting staff, handling shift paperwork, and maintaining a clean, safe work environment.