Customer Service Team Lead

Uline; Pleasant Prairie (WI); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Customer Service Team Lead to guide a passionate team in delivering legendary service. This role focuses on empowering representatives through training and coaching, ensuring they excel in problem-solving and customer interactions. With a commitment to quality service, you will review performance metrics and facilitate team meetings to enhance communication and efficiency. Join a family-owned leader in shipping and packaging distribution, where your contributions will be valued, and your career can flourish with significant growth and earning potential.

Benefits

Complete health insurance coverage

401(k) with 6% employer match

Multiple bonus programs

Paid holidays and generous paid time off

Tuition Assistance Program

On-site fitness center

Café with affordable meal options

Beautifully maintained walking paths

Best-in-class facilities

Qualifications

• 3+ years of customer service experience required.
• 2+ years in a leadership role preferred.

Responsibilities

• Coach Customer Service Representatives in product knowledge and performance metrics.
• Handle escalated customer issues and provide feedback for process improvements.

Skills

Effective communication skills

Customer service experience

Leadership skills

Education

High School diploma or equivalent

Bachelor’s degree

Job description

Customer Service Team Lead

Pay from $28 to $35 per hour with significant growth and earning potential!

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144

Leading the way with legendary customer service - at Uline! As Customer Service Team Lead, ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast, friendly and customer-focused experience our customers love.

Better together! This position is on-site, and we are looking for people who share our passion.

Position Responsibilities

• Coach and develop Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics.
• Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.
• Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.
• Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.
• Handle escalated customer issues and provide weekly support for customer interactions.

Minimum Requirements

• High School diploma or equivalent required. Bachelor’s degree preferred.
• 3+ years of customer service experience.
• 2+ years of experience in a leadership / supervisory role preferred.
• Effective communication skills.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Café featuring affordable daily meal options from local restaurants.
• On-site fitness center and beautifully maintained walking paths.
• Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.

Uline is a drug-free workplace.

EEO/AA Employer/Vet/Disabled

Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!