Customer Service (Talent Pool)

Wiraa; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare innovator is seeking customer service professionals for various roles to support home care services. This remote position offers opportunities for growth and requires strong communication skills. Join a compassionate team dedicated to improving lives.

Benefits

Comprehensive benefits including medical coverage

Retirement plans

Wellness programs

Growth and professional development opportunities

Engaging company culture with fun events

Qualifications

• Proven customer service skills, including empathy and active listening.
• Ability to handle high-volume inbound/outbound communication queues.

Responsibilities

• Engage with patients and caregivers through inbound and outbound communications.
• Educate patients on application and onboarding processes.
• Provide high-quality customer service while managing high call volumes.

Skills

Customer Service

Empathy

Active Listening

Problem Solving

Time Management

Job description

2 days ago Be among the first 25 applicants

About The Company
Founded in 2016, FreedomCare is a healthcare innovator revolutionizing home care delivery. As the largest consumer-directed home care agency in New York State, we are expanding into multiple states while integrating tech-driven solutions to enhance patient and caregiver experiences. Our core values—Here For You, Own It, Do the Right Thing, and Be Positive—guide our commitment to delivering compassionate, high-integrity care. We celebrate diversity and are dedicated to fostering an inclusive workplace where all employees are valued.

About The Role
FreedomCare Indiana is building a talent pool of customer service professionals for various positions supporting our mission of improving lives through home care services. These roles include HomeCare Sales Specialist I, Intake Specialist I, Onboarding Specialist I, and Care Support Specialist I. This is an opportunity for motivated individuals passionate about healthcare and customer service to join a growing organization and make a meaningful impact. The position is remote with occasional travel to the Indianapolis office.

Responsibilities

1. Engage with patients, caregivers, and prospective clients through inbound and outbound communications
2. Educate and guide patients and caregivers through application, enrollment, and onboarding processes
3. Conduct virtual or in-person orientations as required
4. Provide empathetic, high-quality customer service while handling high call volumes
5. Resolve issues and de-escalate frustrated callers professionally and compassionately
6. Manage multiple priorities and tasks effectively using strong time management and multitasking skills
7. Maintain accurate records and notes during customer interactions
8. Collaborate with team members to ensure a seamless patient care journey

Qualifications

• Proven customer service skills, including empathy, active listening, and problem-solving under pressure
• Excellent verbal and written communication abilities
• Strong interpersonal skills and emotional intelligence
• Ability to handle high-volume inbound/outbound communication queues
• Proficiency with computers, strong typing skills, and ability to multitask efficiently
• Ability to work independently and as part of a team
• Time management skills to prioritize and meet/exceed goals
• Willingness to travel monthly to Indianapolis, IN office

Benefits

• Opportunity to make a meaningful impact on patients and families
• Supportive environment with growth and professional development opportunities
• Competitive compensation with a base pay range of $16-$22 per hour depending on role and experience
• Comprehensive benefits including medical coverage, retirement plans, wellness programs, and more
• Engaging company culture with fun events and continuous learning

Equal Opportunity

FreedomCare is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, ancestry, age, sex (including pregnancy and related medical conditions), sexual orientation, gender identity or expression, veteran status, disability, citizenship status, or any other legally protected characteristic. We strive to create an inclusive and welcoming environment for all employees.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service

Industries

• Technology, Information and Internet