Customer Service Support Representative - Part Time - Onsite in ED

Munson Healthcare; Traverse City (MI); On-site; USD 17,000 - 21,000; Part time

Job summary

Munson Healthcare in Michigan is seeking a Part Time, Onsite Customer Service Support Representative for the Emergency Department. The role involves handling insurance and billing inquiries, verifying information, and arranging payments for patients and families.

It is a 20-hour weekly position with evening shifts and an on-site presence in the ED. Qualifications include an Associate degree (preferred in finance, business, or healthcare) or two years of experience in healthcare, financial, or

Qualifications

• Associate degree preferred in finance, business, or healthcare.
• Or two years of experience in healthcare, financial, or customer service settings.

Responsibilities

• Handles questions from patients or interested persons concerning insurance, credit, or other hospital-related problems.
• Ensures data accuracy and inputs information on Star system.
• Interviews patients and relatives for payment arrangements or assistance.
• Resolves issues regarding insurance, missing information, and provides financial assistance as needed.
• Works with delinquent payment plans and sends collection letters as required.
• Interviews prospective charity recipients and determines eligibility for records and debt collection.
• Assists Munson Healthcare Affiliate accounts with notes, billing, refunds, and calls; refers uncollectables as needed.
• Performs clerical duties and maintains confidentiality of information.

Skills

Customer service

Education

Associate degree (finance/business/healthcare preferred)

Two years healthcare/financial/customer service experience

Job description

Customer Service Support Representative - Part Time - Onsite in ED

• Full-time
• Shift: PM/Rotate Shift
• Status: Part Time

More Than Just Care,It'sCommunity

Imagine doing meaningful work in a place where peoplevacation.That’slife at Munson Healthcare - northern Michigan's largest healthcare system, with eight award-winning community hospitals serving over half a million residents across 29 counties.

If you want a career in healthcare and alifestylemost people only dream about - with freshwater lakes, scenic trails, charming downtowns, a vibrant arts scene, and endless outdoor adventures - you might just be Munson Material. To us, that means teammates who live by our values of excellence,teamness, positivity, creativity, and a commitment to creating exceptional experiences for our patients and each other. Join a team that delivers outstanding care in one of the most beautiful regions in the country.

Invested in You

Grow: Tuition reimbursement, in-person and onlinedevelopment,and access to ourcareer hubto help you advance.

Thrive: Full benefits, paid holidays, generous PTO, employee discounts, and freeindividualretirement counseling.

Be Well: Freewellness platform for you and your family,pluspersonalizedsupport for personal or family challenges.

Be Heard: Share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings

A Day In The Life

• Handles questions from patients or interested persons concerning insurance, credit, or other problems relating to the hospital.
• Responsible for data accuracy and input on Star.
• Interviews in person or by phone, patients and relatives requesting payment arrangements or assistance.
• Resolves problems regarding insurance, lack of information, and provides financial assistance as required. Takes payments and makes payment arrangements on any unpaid balances.Verifies insurance benefits on problem accounts.Makes collection telephone calls.Handles incoming collection calls.
• Works daily and weekly reports. Works delinquent payment plans.Dictates and sends collection letters as required. Handles problem patient correspondence.
• Interviews prospective charity recipients and determines eligibility records bad debt payments and provides information for collection agencies, in order to facilitate collection.
• Assists with Munson Healthcare Affiliate accounts: posts notes, bills insurance, receives payment, coordinates refunds, and makes collection calls. Refers uncollectables to the collection agency.Files claim with Probate Court against deceased patient's estate.
• Performs any other clerical duties relating to this job as directed by the Office Coordinator(s), Manager(s), or Director.Maintains the confidentiality of all information exposed to while an employee of Munson Medical Center.

What's Required

• Associate's degree, preference given to a degree in finance, business, and/or healthcare.
• OR two years of experience in a healthcare, financial or customer service setting.

This position is onsite in our Emergency Department.

Part-time, 20 hours/week. Every other weekend, every other holiday.

5pm-3am but can depend, afternoon shift, every other weekend/every other holiday -(2 10's per week).

Munson Healthcare requires all employees be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella. MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.