Customer Service Support Representative - Microbiology - On-Site

LCH Lab. Corp. of America Holdings; Dublin (OH); On-site; USD 25,485 - 34,440; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

STD/LTD

401(k)

PTO/FTO

Tuition Reimbursement

Employee Stock Purchase Plan

Job summary

Labcorp in Dublin, OH is seeking an on-site Customer Service Representative to serve as liaison between Labcorp, customers and patients.

You will handle routine requests via calls or the Internet, maintain HIPAA compliant records, and support CRM data management with a focus on accuracy, courtesy, and teamwork.

Qualifications

• High School Diploma or GED is required.
• 6 or more months of customer service experience preferred.
• Spanish bilingual ability is a plus.

Responsibilities

• Act as liaison between Labcorp, the customer base and patients.
• Resolve routine customer requests via inbound/outbound calls or Internet.
• Speak with customers in a courteous, friendly, and professional manner.
• Inquire, clarify, and confirm customer requirements and understanding of the solution.
• Provide additional customer education and information as needed.
• Qualify and establish inbound new customers requesting Labcorp's products and services.
• Work in multiple databases to research complex issues.
• Notify clients of test results in a timely and accurate manner.
• Review test forms for accuracy and report discrepancies.
• Participate in activities to improve customer satisfaction and business performance.
• Perform administrative support for medical record management, CRM data maintenance, and HIPAA compliance

Skills

Customer service

Bilingual Spanish

Education

High School Diploma or GED

Associate's degree

Tools

Salesforce.com

Laboratory Information Systems

Job description

Labcorp is seeking an on-site Customer Service Representative in Dublin, OH.

Job Responsibilities

• Act as liaison between Labcorp, the customer base and patients
• Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
• Speak with customers in a courteous, friendly, and professional manner using protocol procedures
• Inquire, clarify, and confirm customer requirements and understanding of the solution
• Provide additional customer education and information as needed
• Qualify and establish inbound new customers requesting Labcorp's products and services
• Work in multiple databases to research complex issues and questions
• Notify clients of test results in a timely and accurate manner
• Review test forms for accuracy and report any discrepancies
• Participate in activities designed to improve customer satisfaction and business performance
• Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Minimum Qualifications

• High School Diploma or GED
• 3 months or more of customer service experience

Preferred Qualifications

• Associate's degree
• 3 months or more of contact center or call center environment
• 3 months or more of healthcare industry experience (e.g., physician's office or hospital)

Additional Job Standards

• Bilingual in Spanish
• Proficient with Microsoft Office programs
• Experience with Salesforce.com and/or Laboratory Information Systems
• Possess a high level of professionalism and a strong customer service orientation
• Ability to work independently and within a team environment
• High level of attention to detail with the ability to prioritize and multitask
• Ability to work in a fast paced production environment and meet established turn‑around times
• Strong communication skills; both written and verbal
• Ability to handle the physical requirements of the position
• Flexibility to work overtime or other shifts depending on business needs

Pay Range

$18.50–$25.00

Benefits

Employees scheduled 20 or more hours per week are eligible for comprehensive benefits including Medical, Dental, Vision, Life, STD/LTD, 401(k), PTO/FTO, Tuition Reimbursement, and Employee Stock Purchase Plan.

Equal Opportunity Employer

Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.