CUSTOMER SERVICE SUPPORT REPRESENTATIVE

Smalley; Lake Zurich (IL); On-site; USD 42,000 - 45,000; Full time

Job summary

Smalley, a global leader in precision metal formed products, is hiring a Customer Service Support Team Member in our Lake Zurich, IL site. The CSS will handle a wide range of administrative tasks, manage incoming purchase orders from customers via email, portals, EDI, fax, and mail, and ensure timely processing.

Ideal candidates will have a high school diploma, strong organization, attention to detail, and the ability to manage multiple tasks while communicating effectively with internal and

Qualifications

• High school or technical school degree, or related experience.
• Strong organizational and time-management abilities.
• Extreme attention to detail and accuracy.
• Authorized to work in the US on a permanent basis.

Responsibilities

• Organize, prioritize and manage incoming purchase orders and related emails.
• Retrieve orders via email inbox and portals.
• Manage urgent/expedited PO workflow and delegation.
• Maintain customer account information and status reports.
• Collaborate with CSS teammates and other departments to ensure smooth operations.

Skills

Organizational skills

Time management

Prioritization

Attention to detail

Customer service

Education

High school diploma

Job description

About Us

Smalley is the global manufacturing leader of precision metal formed products – known for our Spirolox® retaining rings and Crest-to- Crest® wave springs. Our success is propelled by our inventive spirit, devoted team members, extensive engineering proficiency, and technical ability, cultivated by over 100 years of manufacturing excellence. We supply to industries including aerospace, automotive, medical, energy, robotics and industrial machinery – supporting over 70% of the Fortune 500 global manufacturers. We are proud of our commitment to delivering innovative, high-quality products, relentless pursuit of improvement, and unwavering dedication to providing excellent service to our valued customers.

About Us

Smalley is the global manufacturing leader of precision metal formed products – known for our Spirolox® retaining rings and Crest-to- Crest® wave springs. Our success is propelled by our inventive spirit, devoted team members, extensive engineering proficiency, and technical ability, cultivated by over 100 years of manufacturing excellence. We supply to industries including aerospace, automotive, medical, energy, robotics and industrial machinery – supporting over 70% of the Fortune 500 global manufacturers. We are proud of our commitment to delivering innovative, high-quality products, relentless pursuit of improvement, and unwavering dedication to providing excellent service to our valued customers.

Why Smalley?

At Smalley, we take pride in cultivating an inclusive work environment that values creativity, collaboration and diversity. We believe in our associates' unique perspectives that they bring to every challenge, which is why we will empower you to push the boundaries of what is possible. We are committed to nurturing an enjoyable work atmosphere demonstrated through activities such as Spirit Days, Cancer Awareness events, Health and Wellness activities, and fun sports opportunities to play in basketball, bags, and ping pong tournaments!

We Offer

• Competitive compensation and benefits package as well as: Medical, Dental, Vision, 401k match, Life insurance, Tuition Reimbursement, PTO, and more!
• Opportunities for career advancement and professional growth
• Ongoing learning and training and development opportunities
• Company and department led team-building activities and events

Job Summary

We have an opening for a Customer Service Support Team Member in our Customer Service Department! The CSS will perform a wide range of administrative and clerical support activities for the Customer Service department. The CSS will ensure the efficient and smooth flow of incoming purchase orders as received from customers via email, portals, EDI, fax, and mail directly to CSRs for processing or into delegation bins. The CSS team members are responsible for managing the general department shared email inbox with the appropriate urgency, etiquettes, and follow through necessary to appropriately address all received emails and/or make sure items are forwarded to the right recipients. The CSS is required to be a customer service oriented individual who possesses the innate ability to manage multiple tasks, prioritize, organize and communicate with all levels of internal and external staff/customers.

Responsibilities

• Provide support within the Customer Service department by organizing, prioritizing and managing incoming purchase orders and related customer service correspondences. This includes, but is not limited to:
  • Retrieval of customer orders via the general email inbox
  • Retrieval of orders and acknowledgement of orders via customer portals
  • Urgent/Expedited/Hot PO management and delegation
  • Stamping, logging, sorting and prioritizing POs either directly to a CSR for entry or into delegation bins
  • Miscellaneous mail processing
  • Customer status reports/correspondences
  • Setting up new and maintaining customer account information
• Email Inbox management
• Interacting and working closely with CSS teammates, CSRs, TLs, Supervisors and Manager, as well as interacting and consulting with individuals from various other departments
• Building sustainable relationships of trust through open and interactive communication with both internal and external customers
• Following communication procedures, guidelines and policies
• Strives to foster a climate of positive morale and teamwork with every employment action
• Takes ownership of tasks and responsibilities, ensuring consistent follow-through, quality, and timely completion, while contributing to team and organizational goals
• Special projects and all miscellaneous duties as assigned

Qualifications

Requirements:

• A high school or technical school degree; or one to two years related experience and/or training; or equivalent combination of education and experience
• Superior organizational, time management, prioritizing abilities to manage and complete multiple tasks and responsibilities throughout the day
• Extreme attention to detail, strong accuracy skills and can consistently operate at or above the required productivity & quality level
• Must be authorized to work in the US on a permanent basis

A reasonable estimate of the base salary range for this role is $42,000 to $45,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. This role is bonus/and or incentive eligible.

EEO/Affirmative Action

Smalley is an equal opportunity employer and believes in equal opportunity for all employees and applicants. Accordingly, all employment decisions are based on the principles of equal opportunity. These decisions include recruitment, selection, promotion, transfer, discipline, compensation, benefits, training, and other personnel actions involving persons in all job titles and shall occur without regard to race, color, religion, sex, pregnancy (including childbirth and related conditions), age, national origin, disability, genetic information, veteran or military status, sexual orientation, gender identity, creed, ancestry, marital status, or any other legally protected class as recognized by applicable law.

You may be eligible for the following competitive benefits: medical, dental vision, life, accident & disability, parental leave, tuition reimbursement, employee assistance program, paid holidays, paid time off and 401(k).