Customer Service Support Associate - Bob Squad

Bob's Discount Furniture; North Carolina; On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Paid vacation and holidays

401(k) with company match

Employee discount

Job summary

Bob's Discount Furniture is hiring a Customer Service Support Associate to assist guests across in-store, phone, and digital channels. You will help with orders, manage calls, and support store operations with accurate data entry and efficient service.

This full-time, in-store role requires flexible retail hours and a customer-first mindset. Ideal candidates bring strong communication, tech fluency, and the ability to handle multiple tasks.

Qualifications

• Must be able to work flexible retail hours.
• 2+ years in customer service or retail preferred.
• Excellent verbal communication and customer service skills.
• Comfort with basic computer systems and learning new software.

Responsibilities

• Assist guests in person, over the phone, and across digital channels.
• Handle order entry with accuracy in the support systems.
• Process payments and cash handling.
• Support store teams and contribute to a smooth customer journey.

Skills

Guest communication and empathy

Omnichannel customer support

Order entry and accuracy

Cash handling and payments

Multitasking and follow-through

Problem-solving

Positive mindset

Technology adaptability

Job description

Job Title

Customer Service Support Associate - Bob Squad

Job Overview

Join Bob’s Discount Furniture as a Customer Service Support Associate - Bob Squad and be a key part of delivering exceptional support throughout the customer journey. In this omnichannel role, you’ll assist guests in person, over the phone, and across digital platforms to ensure a smooth and satisfying shopping experience. Whether you’re helping with orders, managing calls, or supporting store teams, you’ll use technology and service skills to represent Bob’s with integrity, enthusiasm, and care.

This is a full-time, in-store position with required flexibility to work a retail schedule.

What You’ll Bring to Bob’s

At Bob’s Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by customer focus, communication, tech-savviness, and the ability to support multiple functions in a dynamic retail environment. If you’re a team player who loves solving problems and connecting with people, this is the opportunity for you!

Key Skills for Success

To excel in this role, you will need to demonstrate strengths in the following skill areas:

Core Competencies & Expertise

• Guest communication and empathy

• Omnichannel customer support (in-store, phone, digital)

• Order entry and accuracy using support systems

• Cash handling and payment processing

• Multitasking and follow-through

• Problem-solving and root cause analysis

• Positive mindset and professionalism

• Technology adaptability and system usage

Preferred Competencies & Skills

• Experience in retail, call centers, or customer service

• Sales or CRM system familiarity

• Experience supporting store operations or fulfillment

Who We Are

At Bob’s, we have fun, we love what we do, and we’re growing fast! As one of the leading omni-channel furniture retailers in the country with over 200 stores, we’re committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.

How We Will Support Your Success

We know you have many choices when it comes to your career. At Bob’s, we invest in your growth, well-being, and career advancement.

Benefits & Perks

• National Medical, Dental, and Vision Insurance

• Paid Vacation, Sick Days, Holidays, and your Birthday

• 401(k) Profit Sharing Plan with a generous company match

• Pet Insurance and employer-paid Life Insurance

• Legal & Financial Planning assistance and wellness resources

• Tuition Reimbursement and employee scholarships

• Ongoing training and career development through Workday Learning

• Employee Discount on Day 1, plus merchant partner savings

• Hourly Pay Range: $17.00 to $18.08 per hour

Our Culture & Core Values

At Bob’s, we believe in fostering a positive, inclusive, and skill-driven work environment. Our core values—Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun—guide everything we do. We’re not just a workplace; we’re a team that supports and celebrates each other!

Minimum Qualifications

• Must be at least 18 years old to be considered for employment with Bob’s

• Ability to work flexible retail hours

• Strong verbal communication, judgment, and customer service skills

• Basic computer proficiency and willingness to learn new technologies