Customer Service Support Associate - Bob's Squad

Bob's Discount Furniture; Saugus (MA); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision Insurance

401(k) Match

Pet Insurance

Legal & Financial Planning assistance

Tuition Reimbursement

Workday Training

Employee Discount

Job summary

Bob’s Discount Furniture in Saugus, MA is seeking a Customer Service Support Associate to help guests across in-store, phone, and digital channels, ensuring a seamless shopping journey. You will assist with orders, support store teams, and use technology to provide friendly, accurate service with integrity and enthusiasm.

The role emphasizes problem solving, empathy, and teamwork in a fast-paced, omni-channel retail environment, with flexible hours and opportunities for growth within the company.

Qualifications

• Must be at least 18 years old.
• Ability to work flexible retail hours.
• Strong verbal communication, judgment, and customer service skills.
• Basic computer proficiency and willingness to learn new technologies.

Responsibilities

• Assist guests in person, over the phone, and across digital platforms to ensure a smooth shopping experience.
• Enter orders accurately using support systems and maintain order entry discipline.
• Handle cash transactions and process payments.
• Support store teams and omnichannel operations to represent Bob’s with integrity and care.

Skills

Customer service

Communication

Multitasking

Tech-savviness

Omnichannel support

Cash handling

Tools

CRM system

Order entry system

Job description

Customer Service Support Associate - Bob’s Squad

Job Overview

Join Bob’s Discount Furniture as a Customer Service Support Associate - Bob’s Squad and be a key part of delivering exceptional support throughout the customer journey. In this omnichannel role, you’ll assist guests in person, over the phone, and across digital platforms to ensure a smooth and satisfying shopping experience. Whether you’re helping with orders, managing calls, or supporting store teams, you’ll use technology and service skills to represent Bob’s with integrity, enthusiasm, and care.

This is a full-time, in-store position with required flexibility to work a retail schedule.

What You’ll Bring to Bob’s

At Bob’s Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by customer focus, communication, tech-savviness, and the ability to support multiple functions in a dynamic retail environment. If you’re a team player who loves solving problems and connecting with people, this is the opportunity for you!

Key Skills for Success

To excel in this role, you will need to demonstrate strengths in the following skill areas:

Core Competencies & Expertise

• Guest communication and empathy
• Omnichannel customer support (in-store, phone, digital)
• Order entry and accuracy using support systems
• Cash handling and payment processing
• Multitasking and follow-through
• Problem-solving and root cause analysis
• Positive mindset and professionalism
• Technology adaptability and system usage

Preferred Competencies & Skills

• Experience in retail, call centers, or customer service
• Sales or CRM system familiarity
• Experience supporting store operations or fulfillment

Who We Are

At Bob’s, we have fun, we love what we do, and we’re growing fast! As one of the leading omni-channel furniture retailers in the country with over 200 stores, we’re committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.

How We Will Support Your Success

We know you have many choices when it comes to your career. At Bob’s, we invest in your growth, well-being, and career advancement.

Benefits & Perks

• National Medical, Dental, and Vision Insurance
• Paid Vacation, Sick Days, Holidays, and your Birthday
• 401(k) Profit Sharing Plan with a generous company match
• Pet Insurance and employer-paid Life Insurance
• Legal & Financial Planning assistance and wellness resources
• Tuition Reimbursement and employee scholarships
• Ongoing training and career development through Workday Learning
• Employee Discount on Day 1, plus merchant partner savings

Our Culture & Core Values

At Bob’s, we believe in fostering a positive, inclusive, and skill-driven work environment. Our core values—Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun—guide everything we do. We’re not just a workplace; we’re a team that supports and celebrates each other!

Minimum Qualifications

• Must be at least 18 years old to be considered for employment with Bob’s
• Ability to work flexible retail hours
• Strong verbal communication, judgment, and customer service skills
• Basic computer proficiency and willingness to learn new technologies

Physical Demands

• Ability to stand and walk on showroom floor
• Ability to sit and perform computer-based work at a desk
• Ability to speak clearly on phone and use standard office equipment

Diversity is a Core Value at Bob’s

At Bob’s Discount Furniture, we want you to feel at home. Whether you’re shopping with us or a part of the Bob’s team, we want you to know that you are valued, appreciated, and free to be who you are. We are committed to creating a place as diverse as the communities we serve.

Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities:

Pay $15.72 per hour

It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.

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