Customer Service Supervisor — SAP & Fulfillment Lead

EMEA3 Recruitment; Hasbrouck Heights (NJ); On-site; USD 70,000 - 90,000; Full time

Job summary

Symrise is seeking a Customer Service Supervisor to lead daily Customer Service operations, ensuring on-time order fulfillment in coordination with supply chain teams. You will mentor Representatives, improve processes, and maintain master data in SAP to enhance efficiency.

Ideal candidates have 5+ years in manufacturing Customer Service, 2+ years in supervision, and strong ERP experience (SAP/Sage). Excellent English skills and multilingual capabilities are a plus.

Qualifications

• High School Diploma / GED or equivalent education required. College degree preferred.
• 5+ years of experience in Customer Service within a manufacturing environment (not in a call center) required. Flavor industry experience strongly preferred.
• 2+ years of supervisory experience within Customer Service.
• Experience with order processing.
• Proficiency with MS Office (Word, Excel, PowerPoint, Outlook, Teams).
• Must have experience working with ERP systems (i.e. SAP, Sage, JD Edwards, AS400). Experience with SAP and/or Sage is preferred.
• Ability to interact and communicate effectively in English with internal and external customers in both written and verbal form.
• Ability to speak other languages in addition to English (i.e. Spanish, German, French) is advantageous.
• Strong organizational skills and ability to follow through with multiple projects.
• Ability to multitask in a fast-paced environment and effectively prioritize under pressure.
• Ability to deal with conflict and able to influence across functional lines.
• Knowledge of international shipments desirable.

Responsibilities

• Coordinates the order fulfillment process with customer service and supply chain to meet on-time performance guidelines.
• Acts as primary contact for assigned accounts, researching material availability, price records, and shipping methods; maintains master data in SAP.
• Provides personnel development through coaching and mentoring; participates in hiring potential candidates.
• Facilitates organization of the customer complaint process and reduces complaints.
• Identifies solutions for supply chain challenges and aligns information flow across the organization.
• Communicates customer requirements to Finance, Sales, Marketing and internal Supply Chain.
• Works with Supply Chain to review order status and coordinate changes; provides routine updates to customers.
• Works with Finance to process credits, debits and special billing.
• Assists management in training Customer Service Representatives and provides backup support.

Skills

High School Diploma

5+ years of experience in Customer 3

2+ years supervisory experience

Order processing

MS Office

ERP systems (SAP/Sage/JD Edwards/AS400

English communication

Additional languages advantageous

Organizational skills

Multitasking under pressure

Conflict management

International shipments knowledge

Education

High School Diploma or equivalent

College degree preferred

Tools

SAP

Sage

JD Edwards

AS400

Job description

Symrise is seeking a Customer Service Supervisor to lead daily Customer Service operations, ensuring on-time order fulfillment in coordination with supply chain teams. You will mentor Representatives, improve processes, and maintain master data in SAP to enhance efficiency.

Ideal candidates have 5+ years in manufacturing Customer Service, 2+ years in supervision, and strong ERP experience (SAP/Sage). Excellent English skills and multilingual capabilities are a plus.