Customer Service Supervisor (Meritain Health)

CVS Health; Michigan City (IN); On-site; USD 86,000 - 103,000; Full time

Job summary

A leading health solutions company seeks a dedicated individual to join their customer service team. The role involves coaching staff, monitoring performance, and enhancing service delivery. Candidates will benefit from competitive pay, comprehensive benefits, and opportunities for career advancement in a supportive work environment.

Benefits

Comprehensive benefits including affordable medical plans

401(k) with company matching

Employee stock purchase options

No-cost wellness programs

Confidential counseling

Financial coaching

Qualifications

• 2 years of experience in claims or customer service team.
• Ability to work five 8-hour shifts Monday to Friday.

Responsibilities

• Develop and coach staff to ensure excellent customer service.
• Monitor performance metrics and allocate resources effectively.
• Collaborate with partners to enhance communication.

Skills

Customer Service

Organization

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Employer Industry: Healthcare Solutions

Why consider this job opportunity:
- Salary up to $102,081.00
- Eligible for a CVS Health bonus, commission, or short-term incentive program
- Comprehensive benefits including affordable medical plans, 401(k) with company matching, and employee stock purchase options
- Access to no-cost wellness programs, confidential counseling, and financial coaching
- Opportunities for career advancement and professional development within a leading health solutions company
- Supportive and inclusive work environment that values diversity and employee well-being

What to Expect (Job Responsibilities):
- Develop, motivate, evaluate, and coach staff on work procedures and teamwork to ensure excellent customer service
- Maintain a visible presence for staff support, answer questions, and monitor calls for quality assurance
- Monitor performance metrics and allocate resources to meet service demands effectively
- Collaborate with internal partners to enhance communication and achieve service center objectives
- Analyze constituent data to identify trends and improve service delivery

What is Required (Qualifications):
- 2 years of experience supporting a claims and/or customer service team in a production-based environment
- Working knowledge of Microsoft Office products (Word, Excel, PowerPoint, Outlook)
- Ability to work five 8-hour shifts from Monday to Friday between 8 am and 7:30 pm EST
- High school diploma or GED

How to Stand Out (Preferred Qualifications):
- Highly organized with the ability to prioritize daily workload effectively
- Previous experience in the healthcare industry
- Experience with self-funded or fully insured health care, sales, account management, or Third-Party Administrator (TPA) roles

#HealthcareSolutions #CustomerService #CareerOpportunity #CompetitivePay #EmployeeBenefits

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