Customer Service Supervisor: Lead High-Impact Support Team

Construction Specialties; Muncy (Lycoming County); On-site; USD 70,000 - 90,000; Full time

Job summary

Construction Specialties, Inc. is seeking a Customer Service Leader to direct the customer service and support functions at our US-PA-Muncy location. You will manage staff, drive improvements in service quality, and coordinate with cross-functional teams to meet business goals.

Qualified candidates have strong communication, team leadership, and CRM/ERP experience, plus a track record of coaching teams and delivering solutions to customer issues in a manufacturing environment.

Qualifications

• Excellent oral/written communication skills and professionalism.
• Proven experience leading teams and coaching staff.
• Ability to hold team members accountable and handle difficult conversations.
• Experience with CRM/ERP software in a manufacturing setting preferred.

Responsibilities

• Lead and manage the customer service and support functions for the department.
• Assign workload and monitor staff to meet customer and department goals.
• Provide leadership, training and direction to the customer service team.
• Interface with cross-functional groups to ensure smooth operations.
• Handle escalations and provide coaching to resolve issues.
• Prepare status reports and ensure resources are available.

Skills

Communication skills

Team leadership

Conflict resolution

Customer relations

Accountability

Education

Associates Degree or equivalent

Bachelor’s Degree preferred

Tools

CRM & ERP software

Job description

Construction Specialties, Inc. is seeking a Customer Service Leader to direct the customer service and support functions at our US-PA-Muncy location. You will manage staff, drive improvements in service quality, and coordinate with cross-functional teams to meet business goals.

Qualified candidates have strong communication, team leadership, and CRM/ERP experience, plus a track record of coaching teams and delivering solutions to customer issues in a manufacturing environment.