Customer Service Supervisor — Lead, Coach & Elevate CX

Maui Jim Sunglasses; Peoria (IL); On-site; USD 56,000 - 60,000; Full time

Benefits offered by this job

Low Insurance Premiums

Flexible Spending Accounts

Health Savings Accounts

Tuition Reimbursement

Paid Time Off

Paid Holidays

401K Match

Job summary

A reputable eyewear company is seeking a Customer Service Supervisor in Peoria, Illinois. In this role, you will lead a team to enhance customer satisfaction and improve employee performance. You'll provide coaching, resolve escalated inquiries, and develop team members' potential. The position offers a competitive salary range of $56,000 - $60,000 along with a comprehensive benefits package, including low insurance premiums, flexible spending accounts, and a 401K match. Join a collaborative work environment that values its employees!

Qualifications

• Strong leadership skills with the ability to mentor and develop team members.
• Excellent problem-solving skills and a commitment to customer satisfaction.
• Proficient in effective communication and employee morale management.

Responsibilities

• Provide day-to-day leadership, coaching, and development to team members.
• Identify and recommend process improvements for customer satisfaction.
• Lead the team to meet and exceed business expectations in customer service.
• Facilitate training for team leads to ensure proper knowledge sharing.
• Monitor contact handling while providing guidance to representatives.

Skills

Leadership

Coaching

Problem-solving

Customer service

Communication

Job description

A reputable eyewear company is seeking a Customer Service Supervisor in Peoria, Illinois. In this role, you will lead a team to enhance customer satisfaction and improve employee performance. You'll provide coaching, resolve escalated inquiries, and develop team members' potential. The position offers a competitive salary range of $56,000 - $60,000 along with a comprehensive benefits package, including low insurance premiums, flexible spending accounts, and a 401K match. Join a collaborative work environment that values its employees!