Customer Service Supervisor — Lead B2B Order-to-Invoice

Nouryon; Houston (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Nouryon is seeking a Customer Service Supervisor to lead a team delivering best-in-class support for B2B customers from our Houston, TX site. You will oversee order-to-invoice operations, monitor KPIs, and work with Sales, Logistics, Planning and Production to optimize service levels.

We value a minimum of five years of leadership in customer service or order management, a Bachelor's degree, and hands-on experience with SAP SD/MM and CRM systems.

Qualifications

• Bachelor's degree or equivalent work experience.
• Experience in B2B customer service or order management in manufacturing.
• Minimum 5 years' experience leading teams.
• Proficiency with SAP SD/MM and CRM systems.
• Strong analytical and problem-solving abilities.
• Excellent communication and collaboration across functions.

Responsibilities

• Lead and oversee the Customer Service organization.
• Drive order-to-invoice processes and standardize ways of working.
• Ensure adherence to processes, controls and service levels.
• Monitor KPIs: order service performance, confirmation time, first-time-right, order touchpoints.
• Build relationships with internal and external customers.
• Coach and develop team; foster accountability and continuous improvement.
• Collaborate with Sales, Logistics, Planning, Production and cross-functional teams to resolve issues.

Skills

Leadership

Customer focus

Analytical skills

Communication skills

Problem solving

MS Office

CRM systems

SAP SD/MM

Order management

Education

Bachelor's degree

Tools

SAP SD/MM

CRM systems

MS Office

Job description

Nouryon is seeking a Customer Service Supervisor to lead a team delivering best-in-class support for B2B customers from our Houston, TX site. You will oversee order-to-invoice operations, monitor KPIs, and work with Sales, Logistics, Planning and Production to optimize service levels.

We value a minimum of five years of leadership in customer service or order management, a Bachelor's degree, and hands-on experience with SAP SD/MM and CRM systems.