Customer Service Supervisor - Hybrid Leadership & Growth

Christian Copyright Licensing International; Vancouver (WA); Hybrid; USD 80,000 - 90,000; Full time

Job summary

Christian Copyright Licensing International (CCLI) in Vancouver, Washington, is seeking a Customer Service Supervisor to lead the Customer Service team and partner with management to deliver day-to-day support, development, and supervision of staff.

You will help align the department with goals, address complex issues, and build strong relationships with customers while driving performance metrics and process improvements.

Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years in customer service and supervision.
• Strong leadership and ability to motivate team members.
• Excellent written and verbal communication; second language preferred.
• Strong interpersonal skills with ability to handle difficult customers.
• Proficient with computers; Excel and reporting tools knowledge.
• Ability to solve problems and adapt workloads as needed.
• Knowledge of copyright law is helpful.

Responsibilities

• Support day-to-day operations and supervise Customer Service staff.
• Develop department goals, policies, and procedures; track metrics.
• Communicate performance expectations and provide feedback.
• Collaborate with management to manage budget and resources.
• Respond to complex customer issues and ensure satisfaction.
• Draft customer-facing templates and communications for consistency.
• Assist with scheduling, payroll input, and staffing needs.
• Promote cross-team collaboration and share best practices.

Skills

Leadership

Customer service

Communication

Team management

Excel

Education

Bachelor's degree or equivalent

Tools

Reporting tools

CRM software

Job description

Christian Copyright Licensing International (CCLI) in Vancouver, Washington, is seeking a Customer Service Supervisor to lead the Customer Service team and partner with management to deliver day-to-day support, development, and supervision of staff.

You will help align the department with goals, address complex issues, and build strong relationships with customers while driving performance metrics and process improvements.