Customer Service Supervisor

Floor & Decor; Tacoma (WA); On-site; Full time

Job summary

A leading company in the home improvement sector is seeking a Customer Service Supervisor to lead a team, manage operations, and ensure exceptional service. This role involves training associates, overseeing cashiering, and maintaining compliance with company policies. Ideal candidates will have supervisory experience and strong communication skills.

Qualifications

• At least one year of supervisory experience in customer service.
• Ability to work in a high-volume, complex environment.

Responsibilities

• Manage cashiering and product returns while ensuring exceptional customer experience.
• Train and develop Customer Service Associates.
• Monitor retention and career development of associates.

Skills

Communication

Delegation

Analytical Skills

Job description

Join to apply for the Customer Service Supervisor role at Floor & Decor

This position offers a pay range of $17.00 - $24.40.

Purpose

This role is responsible for managing the creative workflow for cashiering, handling product returns, performing basic cash office functions, and providing an exceptional shopping experience. It also involves training and developing Customer Service Associates.

Major Responsibilities

• Customer Service
• Participate as a member of the store's Junior Management Team
• Act in accordance with the company’s core values
• Ensure safety procedures are followed, including safe lifting practices
• Guide Customer Service Associates to deliver attentive and accurate customer service
• Greet customers courteously
• Understand and comply with all customer service procedures (cashiering, credit, close-out)
• Process transactions at checkout using the POS system
• Handle refunds and exchanges per guidelines
• Open and close registers
• Follow accepted procedures for accepting cash, checks, and credit cards
• Answer phone calls professionally
• Stock and tag merchandise, create price tags and signs
• Review and assess associate performance regularly
• Train, develop, supervise, and manage workload of associates
• Monitor retention and career development; communicate with the General Manager
• Address performance issues and policy violations through disciplinary actions and counseling
• Ensure compliance with scheduling, hiring, payroll, and planning processes
• Maintain adherence to company policies and expectations

Minimum Eligibility Requirements

• At least one year of supervisory experience in customer service/cashiering with proven ability to manage operations
• Ability to work in a high-volume, complex environment
• Self-motivated with initiative
• Proficient in training associates
• Excellent communication, delegation, follow-up, and analytical skills
• Ability to exercise discretion and adapt to change with urgency

Working Conditions

Physical/Sensory Requirements

Medium work involving exerting 20-50 pounds occasionally, and 10-25 pounds frequently, with frequent use of hands and fingers. Occasionally required to stand, walk, reach, climb, balance, stoop, kneel, crouch, or crawl.