Customer Service Supervisor

American State Bank; Sioux Center (IA); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Healthcare (medical, vision, dental)

401(k) with matching contribution

Paid Vacation & Sick leave

Paid Holidays

Paid Maternity & Parental Leave

Wellness Reimbursement

Apparel Reimbursement

Job summary

American State Bank is seeking a Customer Service Supervisor to guide daily teller operations and deliver outstanding customer experiences. You will lead frontline staff, ensure transaction accuracy, and support branch efficiency with strong leadership and governance.

The role emphasizes coaching, process improvement, and community engagement while maintaining high service standards and compliance across branch activities.

Qualifications

• Leadership and coaching abilities are required.
• Strong communication and customer service skills.
• Proficiency with Microsoft Office and banking systems.
• Ability to review reports and manage operational processes.
• Attention to detail and decision-making skills.

Responsibilities

• Lead and coach frontline teller staff through training, coaching, scheduling, and communication.
• Oversee daily teller and branch operations, ensuring accuracy in transactions and account maintenance.
• Review and balance operational reports, including NSF activity, teller totals, ATM totals, and cash reconciliations.
• Support frontline service by assisting customers and working on the teller line.
• Manage branch cash operations, including ordering, balancing, and validating cash and checks.
• Ensure compliance with policies and procedures through document reviews, audits, and risk monitoring.
• Coordinate payroll submission, reporting, account services, and administrative documentation.
• Manage branch supplies, equipment, and vendor relationships to support day-to-day operations.
• Support customer programs and community initiatives like Kids Club and school banking.
• Oversee overall branch operations to ensure efficiency, accuracy, and a positive customer experience.

Skills

Leadership

Coaching

Communication

Customer Service

Attention to Detail

Education

High school diploma

Associate degree / banking experience

Tools

Microsoft Office

Banking systems

Job description

About American State Bank

For over 50 years, we have been committed to providing our customers with high-quality products and exceptional customer service. Our goal is to make sure our customers have adequate tools to successfully manage their financial health. We are family owned and family oriented. You have a life outside of work, so we encourage flexibility to make sure you have a healthy work-life balance. We employ a large group of individuals who are living examples of our professional, yet fun culture. We are invested our communities and take great pride in the different ways we can volunteer and show our support.

The Opportunity

As a Customer Service Supervisor, you’ll play a key role in overseeing daily teller operations while supporting an exceptional customer experience. You will lead and coach frontline staff, ensure accuracy in transactions and reporting, and maintain efficient branch operations. Your leadership, attention to detail, and willingness to step in where needed will help drive both team success and operational excellence.

Count On To:

• Lead and support teller staff through training, coaching, scheduling, and regular team communication
• Oversee daily teller and branch operations, ensuring accuracy in transactions, account maintenance, and customer service activities
• Review and balance operational reports, including NSF activity, teller totals, ATM totals, and cash reconciliations
• Support frontline service by assisting customers and working on the teller line
• Manage branch cash operations, including ordering, balancing, and verifying cash and check totals
• Ensure compliance with policies and procedures by reviewing documentation, supporting audits, and monitoring risk-related activities
• Coordinate operational processes such as payroll submission, reporting, account services, and administrative documentation
• Manage branch supplies, equipment, and vendor relationships to support day-to-day operations
• Support customer programs and community initiatives, including Kids Club and school banking activities
• Oversee overall branch operations to ensure efficiency, accuracy, and a positive customer experience

Knowledge and Skills:

Education:
High school diploma required; associate degree or relevant banking experience preferred

Technical:
Proficient in Microsoft Office; strong understanding of teller operations and banking systems; ability to review reports and manage operational processes

Soft Skills:
Leadership and coaching skills; strong communication and customer service abilities; attention to detail; problem-solving and decision-making skills

Other:
Ability to handle confidential information; strong organizational skills; flexibility to support multiple areas of the branch; commitment to team development and operational excellence

Benefits

• Healthcare (medical, vision, dental)
• Competitive Compensation
• Community Involvement Incentives
• Paid Vacation & Sick leave
• Paid Holidays
• Paid Maternity & Parental Leave
• 401(k) with matching contribution
• Team Building Activities
• Apparel Reimbursement
• Wellness Reimbursement

Our Values

• Integrity
• Dedicated
• Community
• Caring
• Innovative

Affirmative Action I Member FDIC I Equal Opportunity Employer