Customer Service Representative

Ambank Company; Hull (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Healthcare

Paid vacation & sick leave

Paid holidays

401(k) with matching

Team building activities

Apparel reimbursement

Parental leave

Job summary

American State Bank is seeking a Customer Service Representative to be the front line of our customer experience. You will process a high volume of transactions accurately, assist customers with deposits, withdrawals, and inquiries, and promote bank products.

The role emphasizes friendly service, teamwork, and adherence to policies. Responsibilities include cash handling, counters, and balancing, with opportunities to contribute to community-focused banking.

Qualifications

• High school diploma or GED; or 1–3 months related experience and/or training; or equivalent combination of education and experience.
• Provide stellar customer service.
• Communicate effectively with customers and other employees.
• Read and comprehend simple instructions.

Responsibilities

• Receive checks and cash for deposits, verify amounts and endorsements.
• Cash checks and pay out money after verification of signatures and balances.
• Enter customers' transactions into computer and issue receipts.
• Create a welcoming environment for customers at all touchpoints.
• Order cash daily and balance currency, coin, and checks in cash drawer.

Skills

stellar customer service

communication skills

read and comprehend instructions

customer interaction

Education

High school diploma or GED

Job description

ABOUT AMERICAN STATE BANK

For 50 years we have been committed to providing our customers with high-quality products and exceptional customer service. Our growth and success has been driven by employees who have a passion to serve our customers and our communities. We are family-owned and family-oriented, and it shows in our professional, yet fun culture.

THE OPPORTUNITY

Customer Service Representatives (CSR) should be able to process all transactions accurately and efficiently in accordance with established policies and procedures. The successful candidate will be the “front line” of our bank and will play a fundamental role in achieving our customer satisfaction. The CSR must be able to process a large volume of transactions daily, communicate with different types of clients and sell the bank’s products and services.

COUNT ON TO:

• Receives checks and cash for deposit, verifies amount, and examines checks for endorsements.
• Cashes checks and pays out money after verification of signatures and customer balances.
• Enters customers' transactions into computer to record transactions, and issues computer generated receipts.
• Provide welcoming environment for customers at all touch points.
• Orders daily supply of cash, counts incoming cash, places on accounts for uncollected funds.
• Balances currency, coin, and checks in cash drawer at end of shift and compares totaled amounts with data displayed on computer screen.
• Explains, promotes, or sells products or services at point of interaction.
  
• Removes deposits from and counts and balances cash in automated teller machines and night depository.
  
• Duties as assigned by supervisor

KNOWLEDGE AND SKILLS:

• High school diploma or general education degree (GED); or one to three months’ related experience and/or training; or equivalent combination of education and experience.
  
• Provide stellar customer service.
  
• Communicate effectively with customers and other employees.
• Read and comprehend simple instructions

BENEFITS

Healthcare (medical, vision, dental)
Competitive Compensation
Community Involvement Incentives
Paid Vacation & Sick leave
Paid Holidays

Paid Maternity & Parental Leave
401(k) with matching contribution
Team Building Activities
Apparel Reimbursement

OUR VALUES

Integrity
Dedicated
Community
Caring
Innovative

AFFIRMATIVE ACTION | EQUAL OPPORTUNITY EMPLOYER | MEMBER FDIC