Customer Service Supervisor

DHL Supply Chain; Lockbourne (OH); On-site; Confidential; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription

Discounted Stock Purchase

401K

generous PTO

Job summary

DHL Supply Chain in Ohio is seeking a Customer Service Supervisor to coordinate and supervise shift activities, ensuring effective customer service and smooth operations.

You will lead a team, interface with customers and operations, review complaints with warehouse/transport, and help plan workload and performance data. A bachelor’s degree and 1–3 years supervisory experience are required.

Qualifications

• Bachelor’s degree or equivalent experience is required.
• 1–3 years in a lead/supervisory/management role is required.
• 1–2 years of logistics industry experience is preferred.
• Previous customer service and operations background is required.

Responsibilities

• Coordinate and supervise the shift and daily activities.
• Interface with customers and address issues with operations.
• Review customer complaints with warehouse management and/or transportation.
• Plan workload and forecast volume; ensure documentation complies with guidelines.
• Lead staff to improve productivity and develop associates.

Skills

Leadership

Customer service

Operations coordination

Education

Bachelor’s degree or equivalent experience

Job description

• The Customer Service Supervisor role has a national salary range of $60,000 - $80,000.

• The Customer Service Supervisor role has a national salary range of $60,000 - $80,000.

For roles within California the range is $70,304 - $90,000 and Washington is $80,169 - $90,000.

• Medical
• Dental
• Vision
• Prescription
• Discounted Stock Purchase
• 401K
• a generous PTO policy

Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment?Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees?If you’re looking for change, and you’re ready to make changes … we’re looking for you.

Job Description

Coordinate and supervise the shift. Support staff activities on a daily and weekly basis. Provide an interface to the customer and follow up with operations to address customer issues. Review customer complaints with the warehouse management and/or transportation.

• Execute daily customer contract requirements and identify accessorial activity
• Interact with customer groups, as necessary, and provide first line of escalation for customer service issues
• Ensure necessary documentation is completed and filed according with company and customer guidelines
• Provide professional, safe, fair and secure work environment and direct daily activities
• Lead support staff to increase productivity via improved work processes and associate development
• Administer associate recognition programs as outlined in company/account/site guidelines
• Ensure shift/daily/weekly workload planning and volume forecasting routines are accomplished
• Manage and assist support staff in fulfilling daily business requirements and participate in collection of data for performance measurement
• Evaluate performance variances to identify root cause, develop corrective action plan for review with manager and implement approved action plans
• Ensure value-added services for customers are completed as required

Required Education And Experience

• Bachelor’s degree or equivalent experience, required
• 1-3 years of experience in a lead / supervisory / management position, required
• 1-2 years of logistics industry experience, preferred
• Previous customer service and operations background, required

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.

Our Organization is an equal opportunity employer.