Customer Service Supervisor

PS Seasoning; Iron Ridge (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits

401K with company match

Paid holidays

Job summary

PS Seasoning in Wisconsin is seeking a passionate Customer Service Supervisor to lead our call center operations and elevate the customer journey through data-driven leadership.

The ideal candidate will coach the team, track KPIs, collaborate across functions, and foster a food-loving, customer-first culture.

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• 5+ years in customer service, customer experience, or contact center leadership.
• Proven experience managing call center operations and leading service teams.
• Strong grasp of KPIs and a data-driven approach to service delivery.
• Exceptional communication and leadership skills.
• Proficiency in CRM and customer service tools (e.g., Salesforce, Zendesk).
• Ability to work cross-functionally and influence organizational change.
• A true passion for food, culinary innovation, and creating unforgettable customer moments.
• Bonus: Advanced degree or professional certification in CX (e.g., CCXP, Six Sigma).

Responsibilities

• Create and implement strategies to enhance customer satisfaction, loyalty, and efficiency.
• Analyze customer feedback and service data to identify trends and opportunities.
• Lead and mentor the customer experience team, including call center staff.
• Own and track KPIs such as CSAT, NPS, FCR, AHT, and service level.
• Develop team goals and coach for performance improvement.
• Work cross-functionally with product development, marketing, sales, and operations.
• Resolve high-impact customer issues with empathy and urgency.
• Implement tools, technologies, and workflows to improve service operations.
• Deliver reports on key customer experience metrics and drive continuous improvement.
• Foster a positive, food-loving, customer-first culture.
• Other duties as assigned by manager.

Skills

Customer service leadership

Call center management

KPIs and data-driven delivery

Excellent communication skills

Cross-functional collaboration

CRM tools (Salesforce, Zendesk)

Food industry passion

Education

Bachelor’s degree in Business, Marketing, Communications, or a related field

Tools

Salesforce

Zendesk

Job description

PS Seasoning – Our Craft is Flavor.

A third-generation strong company, we believe the best recipes are passed down from one generation to the next. From the award-winning food products we make to the customers we serve, our commitment to excellence is the foundation of everything we do.

A third-generation strong company, we believe the best recipes are passed down from one generation to the next. From the award-winning food products we make to the customers we serve, our commitment to excellence is the foundation of everything we do. Just like the recipes we create, our team is only successful with a foundation of key ingredients: Customer Focus, Development, Family, Integrity, Teamwork, and Excellence. Since our inception in 1986, we’ve cultivated a culture of support, togetherness, respect, loyalty, and family values. When you join the PS team, you’re part of a family—and part of our recipe for success.

Position Summary

We’re looking for a passionate and experienced Customer Service Supervisor to lead and elevate every touchpoint of the customer journey—especially within our call center operations. This role is key to delivering a seamless and engaging customer experience through data-driven strategies, team leadership, and cross-functional collaboration. The ideal candidate is a proven leader with call center management expertise, a love for food, and a deep commitment to outstanding service.

What You’ll Do

• Create and implement strategies to enhance customer satisfaction, loyalty, and efficiency.
• Analyze customer feedback and service data to identify trends and opportunities.
• Lead and mentor the customer experience team, including call center staff.
• Own and track KPIs such as CSAT, NPS, FCR, AHT, and service level.
• Develop team goals and coach for performance improvement.
• Work cross-functionally with product development, marketing, sales, and operations.
• Resolve high-impact customer issues with empathy and urgency.
• Implement tools, technologies, and workflows to improve service operations.
• Deliver reports on key customer experience metrics and drive continuous improvement.
• Foster a positive, food-loving, customer-first culture.
• Other duties as assigned by manager.

What We’re Looking For

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• 5+ years in customer service, customer experience, or contact center leadership.
• Proven experience managing call center operations and leading service teams.
• Strong grasp of KPIs and a data-driven approach to service delivery.
• Exceptional communication and leadership skills.
• Proficiency in CRM and customer service tools (e.g., Salesforce, Zendesk).
• Ability to work cross-functionally and influence organizational change.
• A true passion for food, culinary innovation, and creating unforgettable customer moments.
• Bonus: Advanced degree or professional certification in CX (e.g., CCXP, Six Sigma).

Benefits of Working at PS Seasoning

When You Join The PS Family, You’ll Receive

Competitive Pay

• Health, Dental, Vision & Life Insurance
• 401K with Company Match
• Paid Holidays & Vacation
• 50% Off Employee Discount
• Employee Appreciation Events
• Outdoor Courtyard with Putting Green
• Delicious Smells

PS Seasoning is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

PS Seasoning participates in E-Verify and will verify employment eligibility for all new hires.