Customer Service Supervisor

Michaels Stores; Everett (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager to lead operations in a vibrant retail environment. This role involves managing daily store activities, ensuring compliance with company policies, and fostering a positive customer experience. You'll be at the forefront of executing in-store events and will play a key role in team development and performance management. Join a company that values creativity and inclusivity, where your leadership can make a significant impact on both team and customer satisfaction. If you're passionate about retail and ready to take on a leadership role, this opportunity is perfect for you.

Benefits

Health Insurance

Paid Time Off

Tuition Assistance

Employee Discounts

Qualifications

• Experience in retail management preferred.
• Ability to lead and train a customer experience team.

Responsibilities

• Assist Store Manager in managing store operations and compliance.
• Train and coach team members to achieve performance goals.
• Lead execution of in-store events and omnichannel processes.

Skills

Retail Management

Customer Service

Team Leadership

Inventory Management

Education

High School Diploma

Bachelor's Degree (preferred)

Job description

Store - BOS-EVERETT, MA

Job Responsibilities

1. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold team members accountable for store conditions and results.
2. Ensure all front end policies and procedures are followed; achieve KPIs and manage your team to achieve their role KPIs.
3. Plan and lead the execution of class and in-store events in accordance with Company programs.
4. Lead the omnichannel processes.
5. Manage and execute shrink and safety programs.
6. Assist with cash reconciliation, bank deposits, and inventory processes including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed.
7. Assist with onboarding of new Team Members.
8. Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in performance management; support Talent Development; utilize leadership competencies for self-development.
9. Serve as Manager on Duty (MOD).
10. Interact with others respectfully; promote a positive image; serve as a role model.
11. Acknowledge customers, assist in locating products, and provide solutions.
12. Participate in truck unloading and stocking processes, ensuring standards are met within budget.
13. Manage and execute shrink and safety programs.
14. Cross-train in Custom Framing selling and production.
15. In stores without a Framing Manager, lead the delivery of high-quality custom framing solutions, planning and managing workload in partnership with the Store Manager.

Additional Duties

Other duties as assigned.

Preferred Knowledge/Skills/Abilities

Retail management experience preferred.

Physical Requirements & Work Environment

• Ability to stand for long periods.
• Ability to move throughout the store.
• Regular bending, lifting, reaching, and stretching; lifting heavy boxes; using ladder or similar equipment.
• Work includes nights, weekends, early mornings; some outdoor work; climate-controlled areas; some non-climate-controlled stock rooms.

If accommodations are needed, please contact your supervisor to engage in the interactive process.

Legal & Benefits Information

Applicants must meet legal requirements. Michaels offers comprehensive benefits including health insurance, paid time off, tuition assistance, employee discounts, and more. Visit mikbenefits.com for details.

Michaels is an Equal Opportunity Employer committed to inclusion and reasonable accommodations for individuals with disabilities. Contact Customer Care at 1-800-642-4235 for assistance.

Additional Information

For more about Michaels, visit www.michaels.com. Our purpose is to fuel the joy of creativity. We operate over 1,300 stores in North America and online. We prioritize team wellbeing and inclusivity.