Customer Service Specialists

Kanz; Beaverton (OR); Remote; USD 35,000 - 55,000; Full time

Job summary

A leading staffing agency is looking for a Customer Service Specialist to manage customer communications effectively in a high-volume, remote setting. The role includes handling calls, emails, and faxes while ensuring customer satisfaction through clear communication and problem-solving skills. Ideal candidates should demonstrate strong attention to detail and the ability to work independently. This position offers an opportunity to build relationships and contribute to a team-oriented environment.

Qualifications

• Proficiency in computer applications such as Windows and Outlook.
• Ability to manage multiple tasks in a high-volume setting.
• Professional written and verbal communication skills.

Responsibilities

• Handle incoming calls, emails, and faxes from customers.
• Provide information regarding services and pricing options.
• Investigate and resolve customer inquiries promptly.
• Manage order entries and keep accurate records.
• Determine escalation needs and transfer calls accordingly.

Skills

Strong communication skills

Problem-solving abilities

Attention to detail

Ability to work independently

Time management

Job description

Customer Service Specialist

Company: Ultimate Staffing (Roth Staffing Companies)

Location: Remote (High-volume setting)

Overview

The Customer Service Specialist focuses on understanding and fulfilling customer needs while building and maintaining strong relationships.

Primary Responsibilities

• Handle incoming calls, emails, and faxes from customers with professionalism and care.
• Provide precise information to potential clients regarding services and pricing options.
• Investigate and resolve customer inquiries promptly.
• Set up new accounts and manage order entries efficiently.
• Keep accurate records of interactions, noting actions and outcomes in the database.
• Determine when escalation is necessary and transfer calls accordingly.

Core Skills

• Ability to work independently while managing multiple tasks.
• Strong communication skills and the ability to resolve conflicts effectively.
• High attention to detail and organizational skills.
• Strong problem-solving abilities and professionalism in both written and verbal communications.
• Basic proficiency in computer applications such as Windows and Outlook.
• Ability to manage time effectively and maintain composure under stress.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. The employer considers all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws.