Customer Service Specialist - West Winds, Cheyenne, WY

Ascentia; Cheyenne (WY); On-site; USD 48,712,000 - 54,443,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Employee assistance program

Flexible spending account

Health insurance

Life insurance

Paid time off

Parental leave

Professional development assistance

Tuition reimbursement

Vision insurance

Job summary

Ascentia is seeking a Customer Service Specialist to provide excellent service and support for residents and prospective residents at our manufactured housing communities. You will greet residents, answer calls, guide leasing, and update occupancy and market information across platforms.

You will handle leases, input data into Yardi, and assist with administrative tasks while ensuring compliance with policies and Fair Housing regulations.

Qualifications

• Bachelor's degree in business or equivalent experience.
• Authorization to work in the US.
• Property management experience preferred.
• Yardi experience a plus.
• Excellent verbal, written, prioritization, time management, organization, and listening skills with attention to detail.
• Strong computer skills, including Microsoft Office Suite.
• Must possess valid/active driver's license.

Responsibilities

• Provide excellent internal and external customer service.
• Greet and assist residents and prospective residents.
• Answer and direct incoming calls.
• Prioritize customer service and ensure prompt, courteous service.
• Maintain professional conduct and appearance per policy.
• Input maintenance work orders to resolve resident issues.
• Assist prospective residents through leasing per policies and Fair Housing regulations.
• Maintain knowledge of market rents, occupancy, move-in specials, sister communities, and amenities.
• Show models/homes and highlight features.
• Utilize selling techniques to close the deal and obtain a signed residential application.
• Process applications and communicate move-in information and guidelines.
• Market community through various platforms and update online ads.
• Follow up with prospective residents promptly.
• Ensure accuracy of marketing materials and signage.
• Update and post online advertising regularly.
• Complete administrative tasks for the community.
• Process leases and input information into Yardi.
• Prepare reports and communicate occupancy with Community Manager.

Skills

Customer service

Verbal communication

Written communication

Time management

Organization

Listening skills

Prioritization

Microsoft Office

Education

Bachelor's degree in business or equivalent experience

Tools

Yardi

Job description

About Company:Ascentia owns and operates manufactured housing rental communities across seven states and is seeking highly motivated professionals who are interested in continued professional growth while contributing to the ongoing development of a unique business model. We are committed to providing continuous growth opportunity for team members, surpassing our customer’s expectations and we encourage a healthy home/work balance.

Purpose:The Customer Service Specialist is responsible for providing excellent customer service under the guidelines of Ascentia’s policies and procedures and all applicable laws. The customer service specialist strives to maximize manufactured home community occupancy through leasing and marketing efforts. Assists with administrative responsibilities associated with the efficient operation of a Multi-family community.

Essential Functions:

• Provides excellent internal and external customer service

• Greets and assists residents and prospective residents

• Answers and directs incoming calls

• Prioritizes customer service ahead of other tasks and ensure that customers receive prompt and courteous service

• Displays productive, professional conduct and professional attire, per Ascentia policy, at all times

• Proactively and reactively inputs maintenance work orders to anticipate and resolve resident issues

• Assists prospective residents through the leasing process, in accordance with Ascentia policies and procedures and Fair Housing regulations

• Maintains knowledge of and provides accurate information in relation to market rent rates, occupancy rates, move-in specials, sister communities, and site amenities

• Shows available models/homes and highlights attractive features

• Uses selling techniques to “close the deal,” obtaining a signed residential application

• Processes application and communicates with approved applicants on move-in information and Ascentia community guidelines

• Markets community through a variety of platforms

• Follows up with prospective residents in a timely fashion

• Utilizes and ensures accuracy of all marketing materials and signage

• Updates and posts online advertising regularly, to ensure accuracy

• Completes administrative responsibilities for community

• Processes leases and other paperwork and inputs information accurately into Yardi

• Prepares reports and communicates regularly with Community Manager regarding occupancy

• Job Type: Full-time

  Pay: $17.00 - $19.00 depending on experience

  Benefits:

  • 401(k) matching

  • Dental insurance

  • Employee assistance program

  • Flexible spending account

  • Health insurance

  • Life insurance

  • Paid time off

  • Parental leave

  • Professional development assistance

  • Tuition reimbursement

  • Vision insurance

• Authorization to work in the US

• Property build and/or management (especially multi-family and/or manufactured housing) experience preferred

• Excellent verbal, written, prioritization, time management, organization, and listening skills and strong attention to detail

• Strong computer skills, including the Microsoft Office Suite

• Must possess valid/active driver's license

• Yardi experience a plus

• Bachelor's degree in business or equivalent experience

Ascentia is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of actual or perceived race, color, creed, religion, ancestry, citizenship status, age, sex, marital status, sexual orientation, national origin, disability or handicap, veteran status, or any other characteristic protected by applicable federal, state or local laws.