Customer Service Specialist — Utilities & Energy

Liberty; Joplin (MO); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

401K with match

Annual bonus

Life insurance

Disability insurance

Employee Stock Purchase Program

Headspace access

Paid vacation & holidays

Tuition reimbursement

Professional development

Certification cost reimbursement

Team culture & flexible work

Job summary

Algonquin Power & Utilities Corp., parent company of Liberty, is seeking a Customer Service Representative to create positive customer experiences both in person and over the phone. You’ll be the face of Liberty, delivering top‑notch service in a dynamic, team‑oriented environment.

Hours are Monday – Friday, with a 30‑minute lunch, and you’ll support service requests, billing inquiries, and routine communications while maintaining privacy and accuracy in a fast‑paced setting.

Qualifications

• At least 2 years of prior customer service experience is highly preferred.
• High school diploma or equivalent.
• A professional and courteous telephone manner.
• High level understanding of privacy and confidentiality related to position.
• A good understanding of Customer Information Systems. Experience with Cogsdale is an asset.
• Experience dealing with difficult customers and resolving issues with a positive attitude.
• Excellent communication and interpersonal skills, concise and consistent.
• Proficient with Microsoft Word and Excel.
• Proficient keyboarding skills.
• Detail oriented in a fast-paced environment.
• Basic arithmetic skills for daily tasks.
• Occasional physical activities may be required.

Responsibilities

• Be the first point of contact for customers via phone.
• Provide information, process payments, and handle service applications and disconnections.
• Coordinate with field and office teams on routine and emergency situations.
• Communicate status of service requests to customers.
• Generate service orders for reconnection or high usage checks.
• Close maintenance service orders and post readings.
• Escalate issues to ensure customer satisfaction and prompt resolution.
• Document customer feedback for follow-up.
• Maintain a positive, courteous demeanor with customers and colleagues.
• Adhere to telephone etiquette and service guidelines.
• Perform other duties as assigned.
• Ensure compliance with laws, policies and security requirements.

Skills

Customer service experience

Privacy & confidentiality

Microsoft Word & Excel

Cogsdale (asset)

Clear communication

Proficient keyboarding

Strong math basics

Education

High school diploma or equivalent

Tools

Cogsdale

Job description

Algonquin Power & Utilities Corp., parent company of Liberty, is seeking a Customer Service Representative to create positive customer experiences both in person and over the phone. You’ll be the face of Liberty, delivering top‑notch service in a dynamic, team‑oriented environment.

Hours are Monday – Friday, with a 30‑minute lunch, and you’ll support service requests, billing inquiries, and routine communications while maintaining privacy and accuracy in a fast‑paced setting.