Customer Experience Specialist — Utilities & After-Hours Support

Liberty; Joplin (MO); In loco; USD 21.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental, and Vision coverage

401K plan with a 5% match

Annual bonus and merit increase

Life insurance

Short-term & long-term disability

Employee Stock Purchase Program

Headspace account

3 weeks of vacation, 5 sick days, 12 =

Descrizione del lavoro

Algonquin Power & Utilities Corp. (AQN), parent company of Liberty, is hiring a Customer Service Representative to create positive customer experiences.

You will be the face of our company, delivering top-notch service in person and over the phone, and ensuring customer satisfaction within a dynamic utility environment. The successful candidate will have a high school diploma, strong communication skills, and the ability to multitask while using computer systems to assist customers and resolve

Competenze

• High school diploma or equivalent required.
• Experience in customer service required; excellent telephone etiquette, verbal communication and customer relations.
• Must be organized with multitasking and problem-solving skills; aptitude for math.
• Proficient computer skills for data entry, reporting and retrieval tasks.
• Cashiering experience highly preferred.

Mansioni

• Provide top-notch customer service in person and over the phone.
• Explain Liberty services and guidelines accurately to customers.
• Respond to routine and emergency situations with timely communication.
• Assist customers with delinquent accounts and payment arrangements.
• Field after-hours calls and support service restoration efforts as needed.
• Willingly perform other customer-focused duties as required.
• Answer the phone, listen actively, relay information, and type basic information simultaneously.
• Maintain punctual and reliable attendance.

Conoscenze

Customer service

Telephone etiquette

Verbal communication

Customer relations

Organizational skills

Multitasking

Problem solving

Data entry

Basic math

Teamwork

Formazione

High school diploma or equivalent

Strumenti

MS Office

CRM systems

Data entry software

Descrizione del lavoro

Algonquin Power & Utilities Corp. (AQN), parent company of Liberty, is hiring a Customer Service Representative to create positive customer experiences.

You will be the face of our company, delivering top-notch service in person and over the phone, and ensuring customer satisfaction within a dynamic utility environment. The successful candidate will have a high school diploma, strong communication skills, and the ability to multitask while using computer systems to assist customers and resolve