Customer Service Specialist - Traveling

German American Bank; Greensburg (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

STD/LTD

Life insurance

Paid time off

Holidays

Education assistance

Parental leave

Wellness benefits

401(k) match

Stock purchase plan

Discounts (various)

Job summary

German American Bank is seeking a Traveling Customer Service Specialist to support branch locations by greeting clients and assisting with banking needs. The role involves frequent travel to nearby branches and engaging customers in discussions about our products and services.

You will handle transactions, educate clients about loans and deposits, and collaborate with branch teams to deliver excellent service. This experience builds a foundation in financial services and customer relations.

Qualifications

• Maintain confidentiality and discretion in handling client information.
• Active listening to understand customer needs and identify opportunities to better serve clients.
• Willingness and ability to travel among nearby branch locations to build relationships.

Responsibilities

• Greet clients at branch locations and assist with banking needs.
• Manage a cash drawer and perform loan and deposit transactions.
• Educate clients on German American products and services.
• Travel to multiple branches as needed and engage in friendly, meaningful conversations with customers.

Job description

Overview:

As aTravelingCustomer Service Specialist, you will travel among nearby branch locations and be the first friendly person that greets clients and assists them with their banking needs. This role offers a great insight into the world of banking, insurance, and wealth management to build a foundation for a career in financial services.

What You’ll Do:

Day in the Life - Every day you will work face-to-face with clients in a branch location, manage a cash drawer, assist clients and team members, uncover needs, and educate clients on German American products and services. As mentioned this role includes working at multiple branches as needed, meeting a variety of customer and working with different retail branch teams. In this role, you will help clients by verifying account information and performing loan and deposit transactions, as well as guide them when they are not sure where to go next by engaging in friendly, meaningful conversations.

What it Takes:

To thrive in this role you must maintain confidentiality, listen closely to understand, identify opportunities to better serve the customer, and be willing and able to travel among nearby branch locations, which will both build and strengthen long-lasting relationships.We will teach you everything else.

What We Can Offer You:

• Medical, dental, vision, STD, LTD, Life insurance, etc.


• 17 days paid time off, 11 paid holidays, and bereavement leave


• Education Assistance Program


• Paid Parental Bonding Leave


• Wellness benefits


• Life event coverage


• Service awards


• Financial benefits including 401(k) match, stock purchase plan and more


• Great deals on both national and local discounts on everything from computers and vacations to phones and retail shopping


• Logo wear discounts


• Free checking account, checks and discounted bank services

About Us:

German American Bancorp and its family of financial services companies employ talented, compassionate people throughout the organization, truly making German American special. Delivering genuine, customized, personal service with a focus on truly serving customers and communities well, our employees bring the Shield of Excellence commitment to life with each and every interaction.

German American Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (pregnancy, sexual orientation, or gender identity), age (40 or older), national origin, genetic information, veteran status, disability, or any other basis protected by law.

German American is committed to the full inclusion of all qualified individuals. As part of this commitment, if you require reasonable accommodation in completing the application process, interviewing, or completing any pre-employment testing, please direct your inquiries to our Talent Acquisition team at 812-482-0717 or [e-mail].

German American employees are required to adhere to laws and regulations applicable to banks and to German American policies and procedures. Applicants should expect to complete necessary pre-employment screening pursuant to these laws, regulations, and policies.