Customer Service Specialist - Traveling

German American Bank; LaGrange (GA); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

PTO 17 days + holidays

Education Assistance Program

Parental Bonding Leave

Wellness benefits

Life event coverage

401(k) matching

Job summary

German American Bank seeks a Traveling Customer Service Specialist to provide in-branch support across nearby locations. You will greet clients, assist with banking needs, and work at multiple branches as required.

You will help customers by verifying information, handling loan and deposit activities, and offering guidance on German American services in a friendly, engaging manner.

Qualifications

• Customer-focused service with ability to travel between branches.
• Excellent listening and communication skills.
• Discretion and confidentiality expected in handling client information.

Responsibilities

• Assist clients at multiple branch locations and manage a cash drawer.
• Educate clients on German American products and services and guide them accordingly.
• Verify account information and perform loan and deposit transactions while engaging in friendly conversations.

Skills

Customer service

Communication

Travel readiness

Job description

Overview:

As aTravelingCustomer Service Specialist, you will travel among nearby branch locations and be the first friendly person that greets clients and assists them with their banking needs. This role offers a great insight into the world of banking, insurance, and wealth management to build a foundation for a career in financial services.

What You’ll Do:

Day in the Life - Every day you will work face-to-face with clients in a branch location, manage a cash drawer, assist clients and team members, uncover needs, and educate clients on German American products and services. As mentioned this role includes working at multiple branches as needed, meeting a variety of customer and working with different retail branch teams. In this role, you will help clients by verifying account information and performing loan and deposit transactions, as well as guide them when they are not sure where to go next by engaging in friendly, meaningful conversations.

What it Takes:

To thrive in this role you must maintain confidentiality, listen closely to understand, identify opportunities to better serve the customer, and be willing and able to travel among nearby branch locations, which will both build and strengthen long-lasting relationships.We will teach you everything else.

What We Can Offer You:

• Medical, dental, vision, STD, LTD, Life insurance, etc.


• 17 days paid time off, 11 paid holidays, and bereavement leave


• Education Assistance Program


• Paid Parental Bonding Leave


• Wellness benefits


• Life event coverage


• Service awards


• Financial benefits including 401(k) match, stock purchase plan and more


• Great deals on both national and local discounts on everything from computers and vacations to phones and retail shopping


• Logo wear discounts


• Free checking account, checks and discounted bank services

About Us:

German American Bancorp and its family of financial services companies employ talented, compassionate people throughout the organization, truly making German American special. Delivering genuine, customized, personal service with a focus on truly serving customers and communities well, our employees bring the Shield of Excellence commitment to life with each and every interaction.

German American Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (pregnancy, sexual orientation, or gender identity), age (40 or older), national origin, genetic information, veteran status, disability, or any other basis protected by law.

German American is committed to the full inclusion of all qualified individuals. As part of this commitment, if you require reasonable accommodation in completing the application process, interviewing, or completing any pre-employment testing, please direct your inquiries to our Talent Acquisition team at 812-482-0717 or [e-mail].

German American employees are required to adhere to laws and regulations applicable to banks and to German American policies and procedures. Applicants should expect to complete necessary pre-employment screening pursuant to these laws, regulations, and policies.