Customer Service Specialist- South Villages Leesburg, FL

ZipRecruiter; Leesburg (VA); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading company in pest prevention services is seeking a Customer Service Specialist. The role involves answering customer calls, resolving inquiries, and ensuring customer satisfaction through effective communication. Join a team dedicated to quality service and enjoy a comprehensive benefits package.

Benefits

Medical & Dental

401(k) retirement plan

Paid vacations

Sick days

Holidays

Tuition reimbursement

Short & long-term disability

Qualifications

• High School Diploma or GED at a minimum.
• Previous experience with customer service on the phone.

Responsibilities

• Answer incoming customer calls and resolve inquiries.
• High volume of outbound calls to ensure customer satisfaction.
• Daily reporting and updating customer account information.

Skills

Problem Solving

Time Management

Computer Skills

Typing Skills

10-Key Skills

Education

High School Diploma or GED

Job description

Customer Service Specialist

Based in Orlando, Florida, Massey Services is one of the nation’s largest and most respected service companies, with a history of providing quality service for more than three decades. Celebrating consecutive years of profitable growth since 1985, Massey Services and its subsidiary organizations employ over 2,800 team members and operate over 2,400 vehicles that provide Residential and Commercial Pest Prevention, Termite Protection, Landscape and Irrigation Services to over 800,000 customers from 180+ Service Centers throughout Florida, Georgia, Louisiana, Texas, South Carolina, North Carolina, Virginia, Tennessee, and Oklahoma.

We offer a comprehensive benefits package including Medical & Dental, 401(k) retirement plan, paid vacations, sick days, holidays, tuition reimbursement, direct deposit, short & long-term disability, and much more. If you are seeking a career and want to work for a GREAT COMPANY, we would love to speak with you!

Please email your resume TODAY!

Job Responsibilities

Answer incoming customer calls in a courteous & professional manner; resolve customer inquiries, requests, billing questions, and schedule services; welcome prospective new customers interested in learning about our services. The role also involves a high volume of outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments. Additional responsibilities may include daily reporting, updating customer account information, accounts payable, human resource paperwork, payroll processing, etc.

Requirements

• High School Diploma or GED at a minimum
• Previous experience with customer service on the phone
• Strong problem-solving skills
• Excellent computer, typing, and 10-key skills
• Time management skills and a sense of urgency
• Background checks will be completed on all candidates considered for hire

Massey Services is an Equal Opportunity Employer and Drug-Free Workplace