Customer Service Specialist- South Villages Leesburg, FL

Massey Services, Inc.; Leesburg (FL); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Specialist in South Villages Leesburg, FL. This entry-level position offers a great opportunity to grow your career in a supportive environment. You will be responsible for answering customer calls, resolving inquiries, and managing account information. The company provides a comprehensive benefits package including medical, dental, and 401(k). If you have a passion for customer service and a desire to make a difference, this role is perfect for you!

Benefits

Medical & Dental Insurance

401(k) Plan

Paid Vacations

Sick Days

Holidays

Tuition Reimbursement

Direct Deposit

Disability Coverage

Qualifications

• Previous customer service experience over the phone is essential.
• Strong problem-solving skills and excellent computer proficiency required.

Responsibilities

• Answer incoming customer calls and resolve inquiries professionally.
• Make outbound calls to confirm appointments and ensure satisfaction.

Skills

Customer Service Experience

Problem-Solving Skills

Computer Skills

Typing Skills

Time Management

Education

High School Diploma or GED

Job description

Customer Service Specialist - South Villages Leesburg, FL

Join Massey Services, Inc. as a Customer Service Specialist in South Villages Leesburg, FL. Based in Orlando, Florida, Massey Services is one of the nation’s largest and most respected service companies, with over three decades of providing quality services. We employ more than 2,800 team members and operate over 2,400 vehicles, offering Residential and Commercial Pest Prevention, Termite Protection, Landscape, and Irrigation Services to over 800,000 customers across several states.

Job Description

We offer a comprehensive benefits package including Medical & Dental, 401(k), paid vacations, sick days, holidays, tuition reimbursement, direct deposit, and disability coverage. We are seeking motivated individuals who want to grow their career with a reputable company. Please email your resume today!

Responsibilities

1. Answer incoming customer calls courteously and professionally, resolving inquiries, billing questions, and scheduling services.
2. Make outbound calls to confirm appointments, ensure customer satisfaction, and collect overdue payments.
3. Update customer account information, prepare reports, handle accounts payable, HR paperwork, and payroll processing as needed.

Requirements

• High School Diploma or GED
• Previous customer service experience over the phone
• Strong problem-solving skills
• Excellent computer, typing, and 10-key skills
• Good time management and sense of urgency
• Background checks will be conducted

Additional Details

Position level: Entry level

Employment type: Full-time

Industry: Consumer Services

Massey Services is an Equal Opportunity Employer and Drug-Free Workplace.