Customer Service Specialist-Soundair

HEICO; Snohomish (WA); On-site; USD 42,000 - 64,000; Full time

Job summary

HEICO in Snohomish County, WA is seeking an organized sales support professional to assist the sales and operations teams in supporting a global customer base. You will help ensure repair and sales orders are completed to company standards and contribute to an exceptional customer experience.

Responsibilities include building customer relationships with the sales team, handling inquiries and quotes, maintaining data in the company database, organizing orders and invoices, and updating pricing

Responsibilities

• Build and maintain customer relationships with the sales team.
• Assist with customer inquiries, data research, proposal development, and sales quotes via phone and email; enter repair and sales order data into the company database.
• Organize and file customer work orders, sales orders and invoices; enter airway bills and quotes into database and/or track customer shipments.
• Research and update part pricing database through vendor quotes.
• Other duties that may be assigned.

Job description

Overview Of The Position

Some ownership of individual customer and subject to revenue goals associated with those customers. Assist the sales and operations teams in support of global customer base. Works to ensure that repair and sale orders are completed within company standards to ensure exceptional customer experience by performing essential duties.

Essential Duties And Responsibilities

• Work with sales team to build and maintain customer relationships.
• Assist sales team with customer inquiries, data research, proposal development, and sales quotes via phone and email. Enter repair and sales order data into the company database.
• Organize and file customer work orders, sales orders and invoices. Enters airway bills and customer and/or vendor quotes into database and/or tracks customer shipments.
• Research and update part pricing database through vendor quotes.
• Other duties that may be assigned.