Customer Service Specialist – REMOTE – Eastern Time

Insurance Services Group of the Southeast, Inc.; Saint Petersburg (FL); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a dynamic and rapidly growing organization as a Customer Service Representative. This remote position offers an exciting opportunity to engage with policyholders, providing essential support and information. You'll be responsible for managing inquiries, assisting with document requests, and ensuring a seamless experience for clients. With a focus on communication and service orientation, you'll thrive in a fast-paced environment while working independently. This role not only offers competitive hourly rates but also a comprehensive benefits package, making it a perfect fit for those looking to grow in a supportive and innovative company culture.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Disability Insurance

Life Insurance

Qualifications

• 1+ years of experience in commercial underwriting or premium audits.
• Ability to work independently in a remote environment.

Responsibilities

• Handle policyholder inquiries via phone and email.
• Provide clerical support and manage document indexing.

Skills

Verbal Communication

Written Communication

Active Listening

Service Orientation

Time Management

Adaptability

Education

High School Diploma

Tools

Microsoft Office

Outlook

Job description

Job Title: Customer Service Representative

Hourly Rate: $20 ‒ $24

Department: Administration

ISG is seeking a confident, outgoing, professional, and organized individual with multitasking abilities to join our growing team. The Customer Service Representative will work remotely with company-provided equipment in a fast-paced environment, handling policyholder inquiries via phone and email related to due date extensions, document requirements for audits, indexing documents, and providing clerical support as needed.

General Accountabilities:

1. Answer incoming calls and support or direct calls to appropriate staff.
2. Make outbound calls to request documents from customers.
3. Return voicemail messages and support or direct calls accordingly.
4. Answer basic questions from policyholders and agents about the audit and verification processes.
5. Provide reasonable due date extensions for policyholders and agents.
6. Review and analyze incoming emails, submissions, and reports, then distribute them to the appropriate personnel.
7. Index documentation into the internal electronic filing system.
8. Assist in updating contact information for policyholders or agents as needed.
9. Provide clerical support to other departments.
10. *The company reserves the right to modify duties as needed.

Job Qualifications:

• High School Diploma required
• Minimum of 1-year experience in commercial underwriting or premium audits
• Proficiency with Microsoft Office and Outlook required
• Ability to work independently in a distraction-free, remote environment
• Spanish language skills preferred

Skills:

• Excellent verbal and written communication skills
• Active listening skills
• Strong service orientation
• Coordination and time management abilities
• Monitoring and judgment skills
• Adaptability to fast-paced environments

Benefits:

• Medical, Dental, and Vision insurance
• Short-term and Long-term Disability insurance
• Basic and Voluntary Life Insurance
• 401(k) retirement plan

About Insurance Services Group of the Southeast:

ISG is a dynamic, rapidly growing organization recognized on the Inc. 5000 list in 2017, 2018, and 2019 as one of the fastest-growing private companies in the U.S. Since its founding in 2007, the company’s success has been driven by dedicated and experienced staff committed to its core vision and values.