Customer Service Specialist - Queen Anne

Dreamclinic Massage; Seattle (WA); On-site; USD 57,859,000 - 66,125,000; Full time

Benefits offered by this job

Discounted massage

Acupuncture discount

Commission opportunities

Thorough training

One free service per month (full-time)

Job summary

Dreamclinic Massage in Seattle's Roosevelt neighborhood is seeking a Front Desk Administrator to be the first and last impression for clients, delivering exceptional service in a warm, welcoming environment. You will handle scheduling, payments, invoicing, and maintain a tidy reception area across our three Dreamclinic locations.

Training is provided and commissions are offered for memberships and packages.

Qualifications

• Empathy, professionalism, and a can-do attitude in client interactions.

Responsibilities

• Foster a friendly, professional environment where clients feel cared for and respected—whether in person, on the phone, or via text and email.
• Book appointments, process payments, and manage paperwork with accuracy and efficiency.
• Keep front desk, lobby, and shared spaces tidy and inviting at all times.
• Collaborate with fellow administrators across three Dreamclinic locations to ensure seamless daily operations.

Skills

Empathy

Customer service

Organizational skills

Tech-savvy

Attention to detail

Job description

Join the Dreamclinic Family: Customer Service Superstar Wanted!

Location: Queen Anne Clinic
Status: Full-Time
Schedule:Monday/Thursday/Friday/Saturday Evenings and Sunday
Starting Pay: $21.30/hr + commission opportunities

Who We Are

Dreamclinic is more than a wellness clinic—we're a community passionate about healing, service, and helping people live their best lives. We specialize in therapeutic massage and acupuncture, and we’re proud to create a warm and welcoming space for both our clients and team members.

We're currently seeking a Front Desk Administratorwho is enthusiastic, organized, and service-oriented to join our Roosevelt team.

We're especially excited to meet candidates who are independent and proactive, comfortable working with minimal supervision, and naturally tuned in to what needs to be done. If you're someone who embraces growth, welcomes feedback, and thrives in a dynamic environment, you’ll fit right in with our ever-evolving team.

What You’ll Do

As a Front Desk Administrator, you are the first and last impression of our clinic—an essential part of delivering an exceptional client experience.

Key Responsibilities:

• Client Experience: Foster a friendly, professional environment where clients feel cared for and respected—whether in person, on the phone, or via text and email.
• Scheduling & Payments: Book appointments, process payments, and manage paperwork with accuracy and efficiency.
• Clinic Presentation: Keep our front desk, lobby, and shared spaces tidy and inviting at all times.
• Team Collaboration: Work closely with fellow administrators across three Dreamclinic locations to ensure seamless daily operations.

On a Typical Day, You Will:

• Respond to phone calls, emails, and texts with prompt, thoughtful communication.
• Check clients in and out efficiently, ensuring a smooth and positive experience.
• Create invoices and handle payments with care and accuracy.
• Assist clients in booking and rescheduling appointments.
• Explain treatment styles, memberships, and promotions (training provided).
• Provide basic insurance information (training provided).
• Collaborate with team members via our internal chat system.
• Maintain the cleanliness and presentation of restrooms and shared areas.
• Re-stock supplies to ensure everything runs smoothly.

Why You’ll Love Working With Us

• Thorough Training: We’ll give you all the tools you need to feel confident in your role.
• Wellness Perks: Enjoy discounted massage and acupuncture services (one free per month for full-time; 50% off additional services).
• Commission Opportunities: Earn additional income for each membership or package you sell.
• Purposeful Work: Be part of a mission that helps people reduce pain, improve mobility, and feel their best every day.

About You

• You bring empathy, professionalism, and a can-do attitude to every client interaction.
• You're enthusiastic about holistic wellness and curious to learn more about massage and insurance.
• You enjoy working in a collaborative, diverse environment.
• You’re tech-savvy and detail-oriented, with strong organizational skills.
• You’re self-motivated, quick to notice what needs doing, and find satisfaction in staying one step ahead.
• You welcome learning opportunities and appreciate clear, kind feedback.
• You’re comfortable with change and see it as a chance to grow.

Bonus Points If You:

• Have experience with or a good understanding of Massage Therapy, Acupuncture, and Insurance.
• Value good music and appreciate a vibe that makes people feel at home.
• Are already familiar with the Roosevelt neighborhood and community.

Ready to Join Us?

If you're excited to blend purpose-driven work with service excellence, we’d love to connect. Join our Dreamclinic family and start making a meaningful impact—one client at a time.