Customer Service Specialist — On-the-Job Training & Bonuses

U-Haul; Concord (CA); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Health insurance

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Gym Reimbursement

Paid holidays

Job summary

U-Haul in Concord, California is seeking a Customer Service Representative to assist customers, manage rentals with U-Haul technology, and inspect equipment on site. The role emphasizes safety, teamwork, and providing exceptional service to travelers and local customers.

Requirements include a valid driver’s license and a high school diploma or equivalent. On-the-job education and opportunities for certifications are available, along with benefits and potential bonuses.

Qualifications

• Valid driver's license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Skills

Customer service

Valid driver's license

Education

High school diploma or equivalent

Job description

U-Haul in Concord, California is seeking a Customer Service Representative to assist customers, manage rentals with U-Haul technology, and inspect equipment on site. The role emphasizes safety, teamwork, and providing exceptional service to travelers and local customers.

Requirements include a valid driver’s license and a high school diploma or equivalent. On-the-job education and opportunities for certifications are available, along with benefits and potential bonuses.