Customer Service Specialist (•Advanced desktop and laptop hardware troubleshooting and repair)

Archer; Rutland (VT); Presencial; USD 24.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Paid time off

401(k) with company match

Descripción de la vacante

Archer, in collaboration with Oracle, is seeking a technical support professional to provide day-to-day end-user hardware and software support and project-based assistance. You will maintain desktops, laptops, and network systems, troubleshoot issues, and document resolutions while supporting imaging and deployments.

Join a team handling incident resolution, remediation, printer deployments, on-call moves, and endpoint configuration.

Formación

• Experience providing day-to-day technical support for desktops and laptops.
• Proven ability to troubleshoot hardware and software issues and document resolutions.
• Experience deploying and configuring OS images and end-user software.

Responsabilidades

• Incident resolution: troubleshoot OS and application issues and hardware problems.
• Remediation: deploy and configure images to endpoints and ensure updated security patches.
• Printer and peripheral deployments: configure printers and install peripherals across devices.
• On-call and moves support: troubleshoot and move equipment with minimal downtime.
• End-user device configuration and deployment: support OS deployments and ongoing projects.

Conocimientos

End-user hardware support

End-user software support

OS installation and imaging

Printer deployment

Troubleshooting hardware/software

Descripción del empleo

Archer is collaborating with Oracle to connect them with exceptional professionals for this role.

About The Team

Provide day-to-day technical support end-users hardware and software needs and project-based support.

Description

As a team member, you will provide day-to-day technical support end-users hardware and software needs and project-based support. You will provide routine, technical support and maintenance for desktop, laptop, and network systems including hardware, application software, operating systems, and connectivity. In addition, you will be responsible for troubleshooting hardware and software issues and document resolution with support as needed while also repairing or replacing defective equipment with support as needed. As a team member, you will also install, configure, update end-user desktop and laptop software with support as needed, and prioritize and elevate issues when appropriate. Finally, you will use knowledge transfer forums to identify and resolve problems and contribute to all desktop support phases, including coordination, monitoring, tracking, and resolution related to client installations, upgrades, software, hardware, operating systems, and operating system configuration issues.

Responsibilities

• Incident resolution (40% of total time): Advanced skills in hardware / software support. Skilled in replacing components for warranty repairs with laptops and desktops. Advanced skills in troubleshooting OS and application issues, authentication, and connectivity issues.
• Remediation (30% of total time): Knowledge to deploy and configure various images to end point devices. Provides highly reliable new equipment with current and security patched operating systems.
• Printer and peripheral deployments (10% of total time): Skilled with printer configurations and installation of various peripherals. Maintains all devices with functional devices across the organizations.
• On call and facility moves support (10% of total time): Advanced troubleshooting skills. General moving equipment and setting up equipment as required. Resolve clinical or financial impacting outages controlling downtime. Keeping employees productive with efficient moves and re configuration of endpoint equipment.
• Projects with endpoint equipment configuration and deployment (10% of total time): Advanced skills in end user device configurations. Operating systems deployments as required. Provide deployment support for ongoing projects submitted by organizations.

Qualifications

Disclaimer: Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $17.36 to $33.03 per hour; from: $36,100 to $68,700 per annum.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&DD
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
• 11 paid holidays
• Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

As part of Oracle's onboarding process and consistent with applicable law, US-based employees are required to complete identity verification, which involves the collection and processing of their biometric information. Accommodations to this requirement may be granted following an individualized assessment.