Customer Service Specialist

Oracle; Rutland (VT); On-site; USD 24,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Employee stock purchase plan

Job summary

Oracle in Rutland, VT seeks a hands-on IT Support Specialist to deliver day-to-day end-user hardware and software support for desktops, laptops, and network systems. You will troubleshoot issues, document resolutions, and replace defective equipment in a fast-paced environment.

You will install and configure software, manage OS deployments, and coordinate with teams on upgrades and connectivity. Strong problem-solving and communication help ensure minimal downtime and productive users across the

Qualifications

• Experience in desktop and laptop hardware/software support.
• Familiarity with OS deployments and patching.
• Ability to troubleshoot connectivity and authentication issues.

Responsibilities

• Resolve incidents and document resolutions.
• Repair or replace defective equipment.
• Install and configure end-user software.
• Coordinate with teams on upgrades and moves.

Skills

End-user support

Troubleshooting

Hardware replacement

OS deployment

Network connectivity

Job description

Job Description

As a team member, you will provide day-to-day technical support end-users hardware and software needs and project-based support. You will provide routine, technical support and maintenance for desktop, laptop, and network systems including hardware, application software, operating systems, and connectivity. In addition, you will be responsible for troubleshooting hardware and software issues and document resolution with support as needed while also repairing or replacing defective equipment with support as needed. As a team member, you will also install, configure, update end-user desktop and laptop software with support as needed, and prioritize and elevate issues when appropriate. Finally, you use knowledge transfer forums to identify and resolve problems and contribute to all desktop support phases, including coordination, monitoring, tracking, and resolution related to client installations, upgrades, software, hardware, operating systems, and operating system configuration issues.

Job Description

As a team member, you will provide day-to-day technical support end-users hardware and software needs and project-based support. You will provide routine, technical support and maintenance for desktop, laptop, and network systems including hardware, application software, operating systems, and connectivity. In addition, you will be responsible for troubleshooting hardware and software issues and document resolution with support as needed while also repairing or replacing defective equipment with support as needed. As a team member, you will also install, configure, update end-user desktop and laptop software with support as needed, and prioritize and elevate issues when appropriate. Finally, you use knowledge transfer forums to identify and resolve problems and contribute to all desktop support phases, including coordination, monitoring, tracking, and resolution related to client installations, upgrades, software, hardware, operating systems, and operating system configuration issues.

Responsibilities

• Incident resolution
  40
  Advanced skills in hardware / software support. Skilled in replacing components for warranty repairs with laptops and desktops. Advanced skills in troubleshooting OS and application issues, authentication, and connectivity issues.
  Maintain working fleet of endpoint devices and peripherals keeping clients productive and minimizing downtime
• Remediation
  30
  Knowledge to deploy and configure various images to end point devices
  Provides highly reliable new equipment with current and security patched operating systems.
• Printer and peripheral deployments
  10
  Skilled with printer configurations and installation of various peripherals
  Maintains all devices with functional devices across the organizations
• On call and facility moves support
  10
  Advanced troubleshooting skills. General moving equipment and setting up equipment as required.
  Resolve clinical or financial impacting outages controlling downtime. Keeping employees productive with efficient moves and re configuration of endpoint equipment
• Projects with endpoint equipment configuration and deployment
  10
  Advance skills in end user device configurations. Operating systems deployments as required
  Provide deployment support for ongoing projects submitted by organizations

Qualifications

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $17.36 - $33.03 per hour; from: $36,100 - $68,700 per year.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
• 11 paid holidays
• Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

As part of Oracle's onboarding process and consistent with applicable law, US-based employees are required to complete identity verification, which involves the collection and processing of their biometric information. Accommodations to this requirement may be granted following an individualized assessment.

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [e-mail] or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.