Customer Service Specialist II — Medicaid & Data Ops

State of Arizona; United States; Remote; USD 29,000 - 39,000; Full time

Benefits offered by this job

10 paid holidays

Paid vacation and sick time

Paid parental leave

Top retirement program (ASRS)

Job summary

Arizona Health Care Cost Containment System (AHCCCS) in Phoenix seeks a Customer Service Representative 2 to support DMPS operations by assisting customers, researching data, reviewing information, and entering data across multiple computer applications.

The role involves handling in-person, phone, and email inquiries; processing DE202/DE201s; verifying documents for eligibility; and ensuring accurate documentation in HEAplus, with strong communication and problem-solving skills.

Qualifications

• Call center environment experience.
• Familiar with computer systems (email, word processing, Microsoft Office, HEAplus, PMMIS, DocuWare, RightFax).
• Understanding Medicaid and eligibility criteria and AHCCCS/DES programs.

Responsibilities

• Resolve customer issues via in-person, phone, call center, or email.
• Review and process DE202s/DE201s; research hospital applications and admissions dates.
• Document categorization and routing; prepare and validate documents for DocuWare; input in HEAplus.

Skills

Verbal communication

Written communication

Service orientation

Problem solving

Phone etiquette

Attention to detail

Tools

HEAplus

DocuWare

RightFax

Microsoft Office

PMMIS

Job description

Arizona Health Care Cost Containment System (AHCCCS) in Phoenix seeks a Customer Service Representative 2 to support DMPS operations by assisting customers, researching data, reviewing information, and entering data across multiple computer applications.

The role involves handling in-person, phone, and email inquiries; processing DE202/DE201s; verifying documents for eligibility; and ensuring accurate documentation in HEAplus, with strong communication and problem-solving skills.