Customer Service Specialist II #Full Time #Remote

servcorphr; New Jersey; Hybrid; USD 34,000 - 46,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Competitive benefits package

Job summary

61st Street Service Corporation invites applications for a Customer Service Specialist II to support ColumbiaDoctors, handling patient calls and billing inquiries.

The role is predominantly remote for residents of the Tri-State area (NY/NJ/CT) with occasional office visits for training and meetings. You will manage collections, set payment plans, and update patient records while delivering professional service.

Qualifications

• High school diploma or GED is required.
• Minimum of 1 year experience in physician billing or third party payer environment.
• Understanding contracts, insurance benefits, exclusions and billing requirements.
• Ability to understand payer adjudication process.
• Experience with medical terminology is preferred.
• Previous call center/academic healthcare setting experience is preferred.

Responsibilities

• Handle a high volume of calls promptly and professionally.
• Attempt to collect full payment from patient or guarantor.
• Establish payment arrangements and document terms in billing system.
• Apply payments to the date of service and update demographics.
• Respond to inquiries, disputes and complaints, escalating when needed.
• Gather insurance and demographic information and update patient records.

Skills

Customer service experience

Communication skills

Payer adjudication process understand

Call center experience

Medical terminology familiarity

Education

High school diploma or GED

Tools

Epic system

Job description

Top Healthcare Provider Network

The 61st Street Service Corporation, provides administrative and clinical support staff for ColumbiaDoctors. This position will support ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. ColumbiaDoctors’ practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties.

This position is primarily remote, candidates must reside in the Tri-State area (New York, New Jersey, Connecticut).

Note: There may be occasional requirements to visit the office for training, meetings, and other business needs.

Opportunity to grow as part of a Revenue Cycle Career Ladder!

Job Summary:

The Customer Service Specialist II is responsible for handling and resolving incoming phone calls from patients, insurance carriers and or physician offices. Responsibilities will include collections of outstanding patient balances, establishing payment arrangements, updating patient and guarantor account with new demographic and insurance coverage information. The Customer Service Specialist II must exhibit professional and courteous behavior at all times during patient and/or client interaction.

Job Responsibilities:

• Expeditiously handle large volume of calls.


• Attempts to collect full payment from patient or guarantor.


• Establishes payment arrangements per guidelines. Documents terms in billing system.


• Applies of payments collected over the phone to each date of service.


• Handles customer inquiries, disputes and complaints. Escalates contentious complaints to supervisor or higher management.


• Obtains all insurance, demographic, guarantor information and updates patient profile as well as bill third party payers as appropriate.


• Performs other job duties as required and assigned.

Job Qualifications:

• High school graduate or GED certificate is required.


• A minimum of 1 years’ experience in a physician billing or third party payer environment.


• Must demonstrate an understanding of contracts, insurance benefits, exclusions and other billing requirements as well as claim forms, HMOs, PPOs, Medicare, Medicaid and compliance program regulations.


• Candidate must demonstrate the ability to understand and navigate the payer adjudication process.


• Patient financial and practice management system experience in Epic and or other of electronic billing systems is preferred.


• Knowledge of medical terminology is preferred.


• Previous call center/claims experience in an academic healthcare setting is preferred.


• Patient financial and practice management system experience in Epic and or other of electronic billing systems is preferred.


• Knowledge of medical terminology is preferred.


• Previous call center/claims experience is preferred.


• Previous experience in an academic healthcare setting is preferred.

Hourly Rate Ranges: $24.76 - $33.17

Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training and education.

61st Street Service Corporation

At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.

We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.