Customer Service Specialist - Home Services, Career Growth

Sila; Frederick (MD); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and paid holidays

Company-paid life and disability ins.

Paid training and professional dev.

Career growth opportunities

Job summary

TriState Home Services in Frederick, MD is seeking a friendly, organized Customer Service Representative to manage a busy phone, solve problems, and ensure every customer feels taken care of.

You will support dispatch and operations, schedule service appointments, gather accurate information, and identify opportunities for additional services. This role offers opportunities for growth and ongoing learning within a professional team.

Qualifications

• 1+ years in customer service, call center, or home services preferred.
• Strong phone and communication skills with a friendly demeanor.
• Detail-oriented and able to multitask in a fast-paced environment.

Responsibilities

• Answer incoming calls with a professional, friendly experience.
• Schedule service appointments and collect accurate information.
• Listen to customer concerns and ask clarifying questions.
• Handle multiple calls and priorities in a busy setting.
• Follow up with customers as needed.
• Identify opportunities for additional services or maintenance plans.
• Enter and maintain customer information in systems.
• Communicate with dispatchers, technicians, and team members.
• Handle concerns calmly and professionally.
• Assist with administrative tasks and special projects.

Skills

Phone presence

Organization & detail

Multitasking

Problem solving

Basic computer skills

Written communication

Team-oriented

Service Titan experience

Tools

Service Titan

Job description

TriState Home Services in Frederick, MD is seeking a friendly, organized Customer Service Representative to manage a busy phone, solve problems, and ensure every customer feels taken care of.

You will support dispatch and operations, schedule service appointments, gather accurate information, and identify opportunities for additional services. This role offers opportunities for growth and ongoing learning within a professional team.