Customer Service Specialist – Growth & PTO Benefits

Lanell Anderson - State Farm Agent; Albuquerque (NM); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Hourly pay

Paid time off

Growth opportunities

Job summary

Lanell Anderson - State Farm Agent in Albuquerque, NM seeks a Customer Service Representative to build relationships, respond to inquiries, and assist customers with insurance products. The role emphasizes telephone and in-person interactions, accuracy, and a proactive service mindset.

The successful candidate will demonstrate strong communication, organizational skills, and a commitment to customer service, with the potential for growth within the agency and opportunities to obtain the Property

Qualifications

• Excellent communication skills - written, verbal and listening.
• People-oriented with strong interpersonal abilities.
• Organizational skills and attention to detail.
• Dedicated to customer service and follow-through.
• Able to learn computer functions and operate basic software.
• Ability to relate to customers effectively.
• Property and Casualty license (must be able to obtain).

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Maintain a strong work ethic with a total commitment to success each and every day.

Skills

Communication skills

People-oriented

Organizational skills

Detail oriented

Customer service

Computer literacy

Relating to customers

P&C license

Job description

Lanell Anderson - State Farm Agent in Albuquerque, NM seeks a Customer Service Representative to build relationships, respond to inquiries, and assist customers with insurance products. The role emphasizes telephone and in-person interactions, accuracy, and a proactive service mindset.

The successful candidate will demonstrate strong communication, organizational skills, and a commitment to customer service, with the potential for growth within the agency and opportunities to obtain the Property