Customer Service Specialist - FL

Myxact; Florida; Hybrid; USD 32,000 - 42,000; Full time

Job summary

Myxact is seeking a Customer Service Specialist to assist customers from a secure home office. You will help with product selection, answer questions, and resolve issues to ensure a smooth order process.

You’ll use empathy and proactive problem-solving to exceed expectations, collaborate across teams, and maintain detailed records for efficient service. This role emphasizes customer success and growth.

Qualifications

• High school diploma or equivalent; some college coursework is a plus.
• Prior customer service experience preferred but training available.
• Strong communication and interpersonal skills.
• Proactive attitude with focus on customer satisfaction.
• Ability to multitask and adapt in a fast-paced environment.
• Comfortable using technology and troubleshooting issues.
• Typing speed of at least 40 WPM.

Responsibilities

• Be a trusted resource for customers via phone, email, and live chat with product questions and order inquiries.
• Use active listening to understand needs and offer solutions that exceed expectations.
• Approach interactions with a mindset to make things easy for the customer and build confidence.
• Communicate clearly with other departments to ensure timely order processing and delivery.
• Meet established performance metrics and set goals for growth.
• Maintain accurate records of customer interactions to keep processes efficient.
• Identify opportunities to enhance the customer experience through upselling or problem-solving.

Skills

Communication skills

Interpersonal skills

Decision making

Typing 40 WPM

Education

High school diploma or equivalent

Job description

Customer Service Specialist – Make a Difference for Our Customers Every Day

Position Overview:

We are looking for energetic individuals who have an interest in providing our clients' customers with excellent customer service support from your secure home office. We aim to delight every customer every day. As a Customer Service Specialist, you'll play a key role in helping customers achieve their goals, whether it’s finding the perfect product, resolving an issue, or ensuring a smooth order process. You'll use your empathy, resourcefulness, and problem-solving skills to deliver exceptional service that leaves a lasting impression. If you thrive on making customers successful and are motivated to turn challenges into wins, we'd love to hear from you.

XACT@Home is only available in AL, FL, GA, ME, MD, MS, NC, PA, VA, UT, and TX. Please check back later for availability in your state.

What You’ll Do:

• Be a trusted resource for customers, assisting them via phone, email, and live chat with product selection, order questions, and everything in between
• Use active listening and genuine curiosity to understand customers’ needs and challenges, and then recommend solutions that exceed expectations
• Approach customer interactions with a "How can I make this easy for the customer?" mindset, removing the burden of extra work from the customer and inspiring confidence
• Communicate clearly with other departments to ensure timely order processing and delivery
• Meet established performance metrics and continually set goals for professional growth
• Maintain accurate and detailed records of customer interactions to keep things streamlined and efficient
• Identify opportunities to enhance the customer experience through thoughtful upselling, cross-selling, or problem-solving
• Stay informed with company updates so you can offer the best guidance to our customers Contribute to projects and other tasks as needed to support company growth

Who You Are:

• Someone who truly gets excited about making customers happy through understanding and solving their problems
• A problem-solver who is motivated to find solutions and create positive outcomes
• A great communicator who can connect, empathize, and build trust with customers
• A great listener who can connect with customers and understand their needs
• Organized and detail-oriented, ensuring every customer’s request is handled effectively
• Energetic, adaptable, and excited to learn and grow in a fast-paced environment

What You Bring:

• High school diploma or equivalent; some college coursework is a plus
• Prior customer service experience is ideal, but we're happy to train the right candidate
• Strong communication, interpersonal, and decision‑making skills
• A proactive, positive attitude with a focus on solutions and customer satisfaction
• Ability to multitask and prioritize in a fast‑paced environment
• Comfortable using technology and troubleshooting technical issues.
• Ability to type at a minimum 40 WPM

Requirements

Physical Requirements: