Customer Service Specialist - PA

Myxact; Northern (KY); Hybrid; USD 17,000 - 22,000; Full time

Benefits offered by this job

PTO

Aetna group plan

Dental insurance (Sun Life)

Vision insurance (VSP)

Allstate supplemental coverage

Job summary

XACT is seeking energetic individuals to provide outstanding customer service from a secured home office. The role offers flexible scheduling, with options for set shifts and on-demand availability, and includes access to a company group plan through Aetna after eligibility.

We are committed to work-life balance and offer PTO along with comprehensive insurance options. As a full-time member, you will be supported with tools, technology, and 24x7 assistance to help you succeed from anywhere in

Qualifications

• Must speak English fluently.
• Typing speed of 40 WPM or greater.
• High-speed internet: 10 Mbps down / 2 Mbps up.
• Dedicated home office space with a door that can be closed and locked.
• Windows 10+ PC with 8 GB RAM; laptops not eligible.
• 19” monitor minimum, multiple displays recommended.
• Webcam and wired network required.
• USB headset for VOIP and MFA-enabled mobile device (iOS 17/Android 12+).

Responsibilities

• Provide excellent customer service from a secured home office.
• Support clients and customers while maintaining work-life balance.

Skills

Fluent English

Typing 40 WPM

Communication skills

Tools

Windows 10+

8 GB RAM PC

Wired network

Monitors (19”+)

Webcam

USB headset

MFA-ready mobile device (iOS 17/Android 12+)

Job description

We are looking for energetic individuals that have an interest in providing our clients/customers with excellent customer service from your secured home office

Requirements

• Must speak English fluently.
• Be able to type 40 words per minute or greater;
• High-speed DSL or cable connection rated at least 10 MB download speed and 2 MB upload speed.
• Dedicated home office space, which is free from distraction, and with a door that can be closed and locked. We will ask you to provide a picture of this space. Your workspace must be a dedicated working environment that is used exclusively by you.
• A personal desktop computer running a licensed version of Windows10 or higher (Windows 11 preferred), with 8 GB of RAM (Core i3 processor, or better).Laptops are not eligible for the work-at-home agent program.
• A 19″ flat panel monitor (minimum), multiple displays recommended and preferred.
• A webcam, for training, compliance, and collaboration purposes.
• A wired network connection (wireless is not permitted).
• An approved-brand USB headset for VOIP
• A modern mobile phone (iOS or Android) that can be used for multi-factor authentication purposes. Must have iOS 17 or greater, or Android OS 12 or greater. Apple or Samsung brand preferred.

Everyone needs time to relax and enjoy life — and at XACT, we’re firm believers in work-life balance. Our paid time off (PTO) program allows team members to earn time they can use to unwind and enjoy life outside of work.

Although we’re open 24 hours a day, we believe in flexible scheduling that integrates work into your life — not the other way around. Set schedules, split shifts, and on-demand shift availability are just a few of the options we offer.

Full-time team members are eligible to join our company group plan through Aetna, once eligibility requirements are met.

Smile confidently!
XACT offers dental insurance through Sun Life to eligible team members. With both low- and high-benefit plan options, you’ll find one that fits your needs and makes you grin.

We see you, too!
We proudly offer VSP vision insurance to eligible team members. With strong coverage and savings on glasses and contacts, it's easy to see the value.

In addition to standard insurance options, we also provide supplemental products through Allstate — including accident, disability, and other coverage choices.

Relax — it’s expected.
We’re happy to provide safe, comfortable working environments designed with your well-being in mind. Our call centers feature employee lounges, quiet spaces, and cozy places to work.

We’re just one big family here, so pull up a seat and join in. As a team member — not an independent contractor — you can count on us for support. Whether you’re working in our contact centers or from your home office, we’ll equip you with the tools, technology, and 24×7 support you need to succeed.